Employee Services Business Partner (ESBP)

Job Description

Job Description

Description:

Position Summary

The Employee Services Business Partner (ESBP) serves as a strategic partner to leadership and employees, helping create a high-performing, engaged, and values-driven organization. This role leads initiatives focused on company culture, employee engagement, leadership development, performance management, and employee experience while ensuring HR practices support organizational goals.

The HRBP owns the annual performance review process, employee engagement programs, recognition initiatives, and leadership support activities that drive employee growth, retention, and accountability. As a trusted advisor to leaders and employees, this role helps build strong teams, foster positive employee relations, and support the continued growth and success of the organization.

Essential Duties and Responsibilities

Culture, Engagement & Employee Experience

• Lead programs that strengthen company culture, employee engagement, and workplace satisfaction.

• Develop and manage employee recognition, appreciation, and communication initiatives.

• Coordinate employee surveys, analyze results, and implement improvement plans.

• Organize employee events, celebrations, community involvement, and team-building activities.

• Partner with leadership to promote company values and enhance the employee experience.

Performance Management & Leadership Development

• Own and administer the annual performance review process.

• Develop review timelines, training materials, manager resources, and communication plans.

• Support leaders in setting goals, providing feedback, and creating employee development plans.

• Coordinate leadership training and employee development initiatives.

• Assist with succession planning and career development efforts.

Employee Relations & HR Partnership

• Serve as a trusted resource for employees and managers.

• Support effective employee relations, conflict resolution, and workplace investigations.

• Guide leaders on performance management, coaching, and policy application.

• Foster a positive, respectful, and accountable work environment.

Talent Acquisition & Onboarding

• Support recruiting, interviewing, hiring, and onboarding activities.

• Partner with hiring managers to attract and retain top talent.

• Enhance onboarding programs to improve employee engagement and retention.

HR Operations & Compliance

• Maintain compliance with employment laws, regulations, and company policies.

• Support benefits administration, leave programs, and employee records management.

• Assist with policy development, handbook updates, reporting, and HR process improvements.

• Maintain HRIS data and workforce metrics.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

• 5+ years of progressive HR experience.

• Strong employee relations, communication, and leadership coaching skills.

• Experience with employee engagement, culture-building, and performance management programs.

• Knowledge of employment laws and HR best practices.

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Success Measures

• Employee engagement and satisfaction scores

• Annual review completion and quality metrics

• Employee retention and turnover trends

• Leadership participation in development programs

• Internal promotion and succession readiness

• New hire retention and onboarding success

• Manager and employee satisfaction with HR support