Dispatcher

Since 1979, Doctor Cool & Professor Heat has provided AC service and sales in the Bay area from Houston to Galveston, Texas. No other company that serves these areas can claim better service or more recognition. As the ONLY air conditioning and heating company in Greater Houston having earned BBB awards 15 years in a row, you can count on us to keep you comfortable! Doctor Cool received the Awards for Excellence, Winners of Distinction, and is a two-time Pinnacle Award winner! In addition, the Trane company has recognized Doctor Cool and Professor Heat for the past 15 years for customer satisfaction. What does this mean for you? You can trust us to take care of all your air conditioning repair, heating, and indoor air quality service and sales needs at a higher standard of customer service and satisfaction. If you're in Houston, Dickinson, League City, or any area in between and need air conditioning repair, heating installation, or general maintenance, Doctor Cool & Professor Heat are ready to help!


Job description

Urgent Hiring: Highly Skilled HVAC Install Lead

Are you looking for a dynamic work environment where your skills can truly shine? Do you thrive in a fun and supportive team atmosphere? If so, we have the perfect opportunity for you!

Their duties and responsibilities include:

• Coordinating and dispatching HVACR technicians to customer locations
• Taking customer calls and scheduling appointments for HVACR services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining an accurate record of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls
• Service Titan Experience

Benefits:


We invest in the whole you your health, your family, and your future. When you join us, you're not just getting a job you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot an exclusive employee discount program.
• PTO and Paid Holidays Available