Resident Services Coordinator

Company Description

Monarch Communities® leads the revolution of contemporary person-centric wellness senior living, designed for the next generation. A highly customized, curated, and an organic approach to wellness inspires everything we do. All members of our communities – residents, their family members, and Monarch team members – help make Monarch Communities® what they are. Our vision and culture embody and celebrate those we serve.

Job Description

The Resident Services Coordinator will report to the Health & Wellness Director. This position is an exempt, salaried position.

Responsible to lead and direct the delivery of non-clinical resident care, ensuring exceptional quality and services, while maintaining compliance with Federal, State, and local regulations, as well as the company’s mission, policies and procedures.

Salary Range: $75,000 - $80,000 Yearly

Responsibilities and Duties

• Oversees resident care team members to include hiring, training, and onboarding
• Provide direct day to day oversight of resident care and ensure service plans are followed
• Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
• Develop, monitor, and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expense
• Implement and monitor safety protocols
• Maintain continuous and proactive communications with residents’ family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for resident and family questions and concerns
• Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories, preferences, and hobbies, and incorporate them into daily interactions and activities
• Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

• Prior experience and knowledge of caring for people with Alzheimer’s or other related dementias required
• Must have current First Aid and CPR certification as required by State
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.

Additional Information

Benefits Offered (Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Category: Full Time - Scheduled at Least 30 Hours Per Week Compensation: USD 75000 - USD 80000 - yearly