Client Support Engineer

Job Description

Day-to-Day

Insight Global is looking to hire a Client Success Engineer in Boerne, TX. This individual will support a SaaS platform by troubleshooting client-reported issues, diagnosing application and automation workflow failures, and resolving technical support tickets. They will partner with both clients and internal engineering teams to investigate issues, communicate solutions, and ensure successful platform usage. This role will also leverage AI tools to assist with debugging, log analysis, documentation, and process improvements. The ideal candidate is comfortable working in a client-facing environment while supporting technical systems and automation processes. This is a growth opportunity with exposure to engineering, client success, and AI-driven initiatives.

Compensation:

$50,000 to $70,000.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

1+ years of experience in a technical support, client support, or customer-facing engineering role

Experience troubleshooting applications using SQL

Experience reading and debugging C#, Python or .NET applications

Experience supporting or troubleshooting automation tools/workflows

Experience using AI tools (Claude, ChatGPT, Copilot, etc.) for debugging, analysis, or workflow improvement Plusses

Experience with browser automation tools such as Puppeteer, PuppeteerSharp, Playwright, Selenium, or Cypress

Experience with Azure or SQL Server

Experience with Salesforce, HubSpot, or other CRM platforms

Experience supporting SaaS products

Background in asset management, investment management, or financial services

Computer Science degree