Customer Relations Representative - State Farm Agent Team Member

Benefits Opportunity for advancement Paid time off Training & development Bonus based on performance Hourly pay plus Valuable career-building experience Role Description As a team member with Jay Walker's Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. In the 5 years I have been an agent I have helped and guided 3 employees to become State Farm agents and will have a 4th by the end of the year and just hired a 5th who is in the program. If you have the drive and desire to be your own boss and business owner, I will give you the tools to accomplish your goals and help you reach your dreams. This is an opportunity for life‑changing career for you and your family. Responsibilities Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer‑focused, needs‑based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. Qualifications Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem‑solving Will need to get Property, Casualty and Life and Health Licensed before start date. #J-18808-Ljbffr