Urgent opening for the Position of Senior Business Analyst in Charlotte, NC (Hybrid)

Lorven technologies

Charlotte, NC

Our client is looking Senior Business Analyst in Charlotte, NC (Hybrid) below is the detailed requirements.

Position: Senior Business Analyst

Location: Charlotte , NC (Hybrid)

Duration: Long Term

Job Description:

Bachelor's degree or Master's Degree in Computer science, or a related field, with minimum 6 10 years of experience Business Analyst or Technical BA within Telecom, Contact Center, or Customer Experience domains.
Gather and document business requirements across customer service, retention, billing, provisioning, and telecom operations.
Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
Analyze and document IVR call flows, routing logic, and conversational AI journeys using Dialog flow CX.
Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX, and other enterprise systems.
Perform data analysis to identify process improvements, automation opportunities, and customer experience enhancements.
Support UAT activities, test case creation, defect management, and requirements traceability.
Collaborate with business stakeholders, conversational designers, and engineering teams to ensure successful solution delivery.
mapping, SQL, data analysis, and system integrations. Excellent stakeholder communication, documentation, and problem-solving skills.

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Vacancy posted 1 day ago

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