Fitness Manager

Job Description

Job Description

Master Personal Trainer

Job Description – Fitness Manager Somerset

Location: Fitness Factory Health Club
Position Type: Full-Time | Salaried + Earned Commission + Earned Bonus

About Us:

Fitness Factory Health Club is a premier fitness destination dedicated to delivering high-quality training, cutting-edge equipment, and a welcoming community for members of all fitness levels. Our Harlem location is seeking a Personal Training Manager to lead and develop a team of personal trainers, drive member engagement, and ensure the highest standards of fitness programming and customer service.

Position Summary:

The Personal Training Manager (PTM) oversees the daily operations, sales, and performance of the Personal Training Department. This individual is responsible for recruiting, mentoring, and managing a team of personal trainers, while also developing innovative programs to maximize client satisfaction, revenue growth, and member retention. The PTM is both a strong leader and a hands-on trainer, setting the standard for professionalism, service, and results within the club.

Key Responsibilities:

Leadership & Team Management

• Recruit, interview, hire, and onboard qualified personal trainers.
• Provide ongoing coaching, mentorship, and performance evaluations for trainers.
• Develop continuing education opportunities to ensure trainers stay current with industry trends, certifications, and techniques.
• Schedule trainers effectively to meet client demand and optimize service.

Sales & Revenue Growth

• Achieve and exceed monthly department revenue and session sales goals.
• Drive personal training sales through lead generation, consultations, and outreach.
• Develop and execute sales strategies, promotions, and incentive programs.
• Monitor performance metrics and provide weekly sales reports to club leadership.

Member Engagement & Service

• Conduct fitness consultations, assessments, and introductory sessions for new members.
• Match members with appropriate trainers to maximize results and satisfaction.
• Resolve client concerns quickly and professionally.
• Create a motivating, safe, and supportive training environment.

Operational Excellence

• Ensure personal training sessions follow Fitness Factory’s brand standards.
• Manage department scheduling, payroll, and reporting.
• Oversee compliance with safety, cleanliness, and equipment use policies.
• Collaborate with club management to support overall membership growth and retention.

Qualifications:

• Education/Certifications:
• Bachelor’s degree in Exercise Science, Kinesiology, or related field (preferred).
• Current nationally recognized personal training certification (NASM, ACE, NSCA, ACSM, ISSA, or equivalent).
• CPR/AED certification required.
• Experience:
• Minimum 2–3 years of experience as a Personal Trainer.
• At least 1–2 years of experience in fitness management, leadership, or sales preferred.
• Proven track record of achieving personal training sales and team performance goals.
• Skills:
• Strong leadership and motivational skills.
• Excellent sales, communication, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of professionalism and passion for fitness.

Compensation & Benefits

• Competitive base salary + commission and performance bonuses.
• Complimentary club membership.
• Discounts on training packages and retail.
• Ongoing professional development opportunities.
• Health and wellness benefits (if applicable).

Schedule

• Full-time position with flexible hours, including evenings and weekends as needed to support club operations.