Customer Operations Coordinator

Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Zippertubing Company Customer Operations Coordinator B2B Customer Success | Order Management | Manufacturing Operations Chandler, AZ | Full-Time | Onsite Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as Customer Operations Associate Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Inside Sales Coordinator Client Services Coordinator Sales Support Specialist Text: CustOpsCoor267 to View phone number on click.appcast.io About Zippertubing® The Zippertubing Company is a privately held, American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 40–50 employees, we’re large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact. Our customized cable protection, wire harness, and engineered shielding solutions support mission‑critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. Every solution we manufacture is designed specifically to meet our customers’ unique requirements. At Zippertubing, innovation, collaboration, and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems, building relationships, and contributing to a team where every role matters. Position Summary The Customer Operations Coordinator plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery. Rather than working in a traditional call center environment, you’ll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production. This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast‑paced manufacturing environment. Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence. What You’ll Do Customer Relationship Management Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person. Build trusted relationships by providing responsive, professional service. Keep customers informed throughout the order lifecycle. Order & Account Management Prepare, review, and process customer quotes and sales orders. Verify order accuracy including pricing, quantities, specifications, and shipping requirements. Manage order revisions, cancellations, returns (RMA), and customer requests. Coordinate payment processing and customer documentation. Cross‑Functional Coordination Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions. Communicate changes and priorities across departments. Assist with government solicitations and customer‑specific requirements when applicable. Systems & Process Management Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP. Monitor open orders and proactively resolve issues before they impact delivery. Identify opportunities to improve processes and enhance the customer experience. Maintain organized documentation and records. What Makes Someone Successful The ideal candidate: Enjoys solving problems and finding solutions. Takes ownership of customer issues until they’re resolved. Thrives in a structured, detail‑oriented environment. Learns new systems quickly. Communicates professionally with both customers and internal teams. Works well independently while collaborating across departments. Enjoys balancing multiple priorities in a fast‑paced environment. Qualifications Required Associate or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered. 4+ years of experience in one or more of the following: Customer Operations Customer Success Account Coordination Order Management Customer Service (B2B) Sales Support Manufacturing Customer Support Client Services Experience using CRM and/or ERP systems in a professional environment. Strong Microsoft Office skills, including Outlook, Excel, and Word. Excellent written and verbal communication skills. Strong organizational skills with exceptional attention to detail. Ability to prioritize multiple tasks while maintaining accuracy. Demonstrated problem‑solving and critical‑thinking abilities. Preferred Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products. Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.). Experience supporting customized or engineered‑to‑order products. Associate's or Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent combinations of education, training, and relevant work experience will also be considered. Benefits Medical Dental Vision Flexible Spending Account 401(k) with Company Match Company‑Paid Life & AD&D Insurance Paid Parental Leave 80 Hours Vacation 48 Hours Sick Time Stable Full‑Time Schedule Employee Referral Program Schedule Full-Time | Onsite Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – #J-18808-Ljbffr Zippertubing Company