Clinical Services Associate

Job Description

Job Description

Certified Medical Assistant (CMA)

Location: Doylestown, PA
Contract: 8 Weeks Temp-to-Hire
Schedule: Monday Friday, 8:00 AM 4:30 PM

Position Overview

Client is seeking a Certified Medical Assistant (CMA) for an 8-week temporary assignment with the opportunity to transition to a full-time staff position. This role is a combination of CMA and Patient Service Representative (PSR) responsibilities.

Candidates must be interested in converting to a permanent Penn Medicine staff position. Candidates must also be able to commute to the practice within 30 minutes .

Responsibilities Medical Assistant (CMA) Duties

• Room patients and prepare them for appointments.
• Handle patient calls and communications.
• Schedule and book patient appointments.
• Assist providers with clinical and administrative duties.
• Perform other CMA responsibilities as assigned.

Patient Service Representative (PSR) Duties

• Answer and manage incoming patient phone calls, voicemails, and emails professionally and promptly.
• Schedule patient appointments and coordinate provider calendars.
• Collect, review, and organize medical records and supporting documentation.
• Track referrals and ensure appropriate follow-up.
• Monitor and respond to patient messages and communications.
• Upload and manage patient images, records, and clinical documentation in designated systems.
• Maintain accurate patient information and records.
• Perform additional administrative and operational duties as assigned.

Requirements

• 18 months of CMA experience required.
• Current MA certification required.
• Strong patient-facing and communication skills.
• Ability to perform both clinical CMA and administrative PSR duties.
• Must be interested in converting to a full-time Penn Medicine position.
• Must be able to commute within 30 minutes of the practice location.

Interview

• 30-minute Microsoft Teams interview
• Camera required

Training

• HIPAA Module: Approximately 15 minutes.
• MA Training: 5-hour session on the Friday prior to start, 8:00 AM 1:00 PM .
• PennChart Scheduling Training: 4 days, onsite.
  • Tuesday Friday
  • 9:00 AM 5:00 PM
  • Candidate must pass a test at the end of training.
  • Retakes are available if needed.

#AlliedTech1