Patient Service Associate - Multi Speciality (per diem)

About the Role

Department/Unit: Latham Multispecialty
Work Shift: Per Diem (United States of America)
Salary Range: $46,215.00 - $60,080.00

This is a Per Diem position to assist in coverage for the Albany Medical Center Saratoga, Malta, and Clifton Park Multispecialty Offices.

Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Update the system with registration, scheduling and insurance information.
• Prepare patient disability and out‑of‑work / school paperwork.
• Discuss financial obligation and explain regulatory forms, answering any questions.
• Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
• Understand the practice and hospital strategic plan.
• Support plans, policies, procedures, and initiatives within the scope of departmental expectations and role.
• Represent AMC and support the ideals and principles of the department, the Practice, the Hospital, and the Center.
• Exemplify Albany Med CARES guiding principles and champion an optimal patient experience.
• Promote patient and employee safety as the top priority and promptly report issues.

Qualifications

• High School Diploma/G.E.D. – required.
• 2‑3 years office experience or one year of related experience in a medical practice – preferred.
• Experience using an electronic health record and Microsoft Office – a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and problem‑solving skills; ability to escalades issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing – occasionally
• Walking – occasionally
• Sitting – occasionally
• Lifting – constantly
• Carrying – rarely
• Pushing – rarely
• Pulling – rarely
• Climbing – rarely
• Balancing – rarely
• Stooping – rarely
• Kneeling – rarely
• Crouching – rarely
• Crawling – rarely
• Reaching – rarely
• Handling – rarely
• Grasping – occasionally
• Feeling – occasionally
• Talking – rarely
• Hearing – constantly
• Repetitive motions – frequently
• Eye/hand/foot coordination – frequently

Working Conditions

• Extreme cold – rarely
• Extreme heat – rarely
• Humidity – rarely
• Wet – rarely
• Noise – occasionally
• Hazards – rarely
• Temperature change – rarely
• Atmospheric conditions – rarely
• Vibration – rarely

Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center and its patients, affiliates, and partners, including HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.