Telecom Expense Analyst

Job Responsibilities:

• Work with Manager to provide account and invoice information; Purchase Order Spend for budget tracking purposes analysis /and reporting.
• Perform special requests for inventory and billing management as required.
• Ensure that payment remit information is reflected in internal systems to ensure receipt of payments.
• Provide information, support, and assistance to carriers as a business partner. Review monthly carrier Accounts Receivable reports.
• Field questions/inquiries from multiple vendors related to payment issues/matters
• Contest inaccurate charges invoiced by submitting a billing inquiry or dispute with providers and ensure resolution
• Liaise with numerous internal areas as well as external: Internal Accounts Payable, Finance, and Tax; External telecom and network suppliers, TEM Provider
• Perform in-depth audits and reconciliation of telecom and data networking service orders and change activity, against vendor records, billing and corporate-wide financial objectives
• File carrier disputes when warranted
• Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc

Skills:

• Knowledge of vendor internal processes (AT&T, Verizon, Zayo, Lumen, others) both US and OUS
• General knowledge of and understanding of pricing and benchmarking of telecom services
• Strong Excel skills (will need to know pivot tables, lookups for analysis and comparisons of up to 40,000 lines of data)
• Finance and/or accounting experience
• Must be detail oriented
• Comfortable using SAP, SharePoint, TEM Systems and Vendor Portals

Education/Experience:

• 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire)
• Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement
• Ability to leverage automation for efficiency and added benefit
• Excellent communication, attention to detail, and organizational skills are required. Ability to communicate effectively verbally and in writing
• Ability to identify and coordinate issue resolution utilizing standard procedures/processes/tools
• Strong customer service orientation