Director, Materials & Logistics

Assurant is seeking a highly strategic and results-driven Director of Materials & Logistics to lead inventory management, procurement, order management, production control, and logistics operations across our Mt. Juliet Device Care Center (DCC) network. This leader will own the end-to-end materials strategy, ensuring the right inventory is available at the right place and time to support customer commitments, operational efficiency, and business growth. The role is responsible for optimizing inventory flow, driving purchasing excellence, strengthening supplier partnerships, and leading high-performing teams that support our repair and fulfillment operations. The ideal candidate combines deep supply chain expertise with exceptional leadership skills, a data-driven mindset, and a passion for continuous improvement. This position plays a critical role in maintaining service levels, delivering on-time shipments, and ensuring operational readiness across a complex, high-volume environment. This is an onsite role in our Mt. Juliet TN facility. What will be my duties and responsibilities in this job? Lead all materials management, inventory control, purchasing, logistics, production control, and order management functions across Device Care Centers and the Field Repair organization Develop and execute materials strategies that ensure inventory availability while optimizing cost, working capital, and service levels Oversee inventory planning and movement across multiple facilities, ensuring accuracy, control, and efficient utilization of assets Drive production prioritization and inventory allocation decisions to support customer commitments and operational objectives Establish and maintain strong inventory governance, controls, and audit readiness processes Direct regional purchasing activities and supplier relationships to ensure quality, cost, delivery, and performance expectations are achieved Lead supplier escalation management, corrective actions, reclamation activities, and supply continuity initiatives Develop sourcing and procurement strategies that support growth while minimizing supply chain risk Drive materials cost reduction initiatives and support new product introductions with repair pricing and cost analysis Lead the Insurance Order Management function with accountability for on-time shipment performance and customer satisfaction Balance customer demand, inventory availability, and operational capacity to optimize fulfillment outcomes Partner with internal and external stakeholders to align priorities, manage change, and support business growth initiatives Champion Lean, continuous improvement, and process optimization initiatives across the organization Develop scalable processes, performance metrics, dashboards, and reporting tools that drive operational visibility and accountability Analyze inventory, logistics, purchasing, and fulfillment performance to identify opportunities for improvement Ensure accurate documentation, process controls, and compliance with company policies and procedures Build, lead, coach, and develop high-performing teams, including managers and supervisors Establish clear goals, performance expectations, and accountability measures across the organization Foster a culture of collaboration, innovation, customer focus, and continuous improvement Manage organizational design, workforce planning, succession planning, and talent development initiatives Develop, manage, and administer departmental operating budgets Establish short- and long-term strategic plans that align with business objectives Support business development activities, customer implementations, and operational readiness for new programs and clients What are the requirements needed for this position? Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field 15+ years of progressive experience in materials management, inventory control, supply chain, logistics, or operations leadership within a high-volume manufacturing, repair, distribution, or service environment Experience managing complex inventory environments with 8,000+ SKUs 10+ years of leadership experience, including leading managers and supervisory teams Proven experience in inventory planning, procurement, logistics, demand fulfillment, and operational performance management Strong analytical skills with experience leveraging data to drive business decisions and operational improvements What other skills/experience would be helpful to have? Master's degree (MBA or related discipline) APICS CPIM, CSCP, or equivalent supply chain certification Experience supporting repair, service, manufacturing, or reverse logistics operations Working knowledge of ERP/MRP systems, inventory planning, production control, and WIP management Experience with Oracle and/or Microsoft Great Plains Proficiency with Visio and Microsoft Office applications Pay Range: $144,700.00 - $241,600.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.