Lead Medical Support Assistant

Job Title

The Lead MSA is responsible for daily workload assessments, assigning work assignments; assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across inter-professional settings.

Assists the unit with complex and non-standard procedures, including clinical flow process related to access to care across multiple clinics, specialties and/or community resources.

Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Assuring coverage of all areas of work.

Ensuring accurate and timely scheduling of appointments.

Providing guidance to staff members, to include changes in policies and procedures.

Distributing and balancing workload, creating and maintaining employee work schedules.

Orienting and providing on-the-job training for new and current employees.

Ensuring all training requirements are met.

Organizing the work structure of assigned areas.

Acting as a liaison between MSA and staff to resolve day to day conflicts.

Work Schedule: Monday- Friday, 8:00am to 4:30pm. Subject to change due to needs of the service.

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc telework may be available with prior supervisory approval.

Virtual: This is not a virtual position.

Functional Statement #: 54010-A

Permanent Change of Station (PCS): Not Authorized