Customer Service Associate

Job Description

Job Description

GENERAL DESCRIPTION:

To provide exceptional customer service at all times, while assisting the Manager on Duty (MOD) with a wide range of tasks and assignments. Customer Service Agents are able to pleasantly manage a flexible and ever-changing list of duties while upholding the P3 philosophy.

STATUS & COMPENSATION:

Part Time, 13.50 - 15.00/hr.

DUTIES:

• Maintain a friendly and helpful attitude at all times, even in stressful or unpleasant situations.
• Manage a POS terminal, including handling and accounting for cash.
• Utilize multiple app and webbased platforms with a high degree of proficiency.
• Open and close sales terminals, including filing daily reports.
• Provide pricing information.
• Process order forms and assist in settingup or tearing down service sites.
• Upsell products and services by informing guests of opportunities they may not be aware of.
• Answer phones calls, make reservations, and respond to guest inquiries.
• Assist visitors at outdoor recreation equipment rental locations.
• Conduct recurring safety inspections and repair and maintenance as needed.
• Daily janitorial tasks.
• Provide first aid and CPR as needed, while upholding the strictest BBP procedures.
• Maintain a heightened awareness for safety, while communicating consistently with home base.
• Interpret the surrounding environment according to approved script, while presenting a friendly and welcoming demeanor.
• Maintain professional service and approach visitors with courtesy and respect.
REQUIREMENTS:
• Must be at least 16 years old
• Hold a valid driver's license.
• Have a minimum of 1 year of customer service experience.
• Ability to lift 65 pounds to waist height without assistance.
• Ability to walk and/or stand for 6 hours at a time without rest breaks.
• Ability to work in outdoor weather conditions typical of Florida.
• Possess a strong work ethic.
• Possess an attitude or learning and adaptability.

The above statements describe the general nature of work being performed by people assigned to this classification, it is not an exact list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.