Customer Service Representative

Customer Service Representative# Customer Service RepresentativeWillow Grace Veterinary Hospital Smyrna - Smyrna, DE 19977## OverviewPosition TypeFull TimeJob ShiftDay## Description## Client Service Representative (CSR)**Willow Grace Veterinary Hospital**At **Willow Grace Veterinary Hospital**, compassion, empathy, and grace guide every interaction we have—with our patients, our clients, and one another. We are seeking a **Client Service Representative** who will serve as the welcoming face and voice of our hospital and who understands that exceptional client care is just as important as exceptional medical care.### Position SummaryThe Client Service Representative is often the **first and last point of contact** for our clients and plays a critical role in shaping their experience. This position requires warmth, professionalism, emotional intelligence, and the ability to support clients with kindness and clarity—especially during stressful or emotional moments.## Qualifications### **Requirements (Required)*** **Prior client service experience required** (veterinary or medical setting preferred)* **Weekend availability is required*** Strong communication and interpersonal skills* Ability to remain calm, compassionate, and professional in emotionally charged situations* Comfort working in a fast-paced, team-oriented environment* Commitment to treating every client and patient with respect and empathy### **Key Responsibilities*** Greet clients and patients warmly in person and over the phone* Serve as a compassionate liaison between clients and the medical team* Schedule appointments and manage check-ins and check-outs* Accurately enter and maintain client and patient information* Collect payments and explain invoices clearly and respectfully* Answer questions with empathy, professionalism, and attention to detail* Support clients during difficult or sensitive situations with grace and understanding* Maintain a clean, organized, and welcoming front-desk environment* Uphold hospital policies, confidentiality standards, and ethical practices### **What We’re Looking For*** A kind, dependable professional who truly enjoys helping people* Someone who leads with **empathy, patience, and grace*** Excellent listening and problem-solving skills* Strong organizational abilities and attention to detail* A team player who contributes positively to a respectful workplace culture### **Why Willow Grace?*** A values-driven hospital where compassion comes first* A supportive, respectful, and collaborative team* The opportunity to make a meaningful difference for pets and the people who love them* A culture built on empathy, grace, and mutual respectIf you believe client service is about connection, understanding, and heart—and you want to be the welcoming face of a compassionate veterinary hospital—we would love to meet you. #J-18808-Ljbffr