Supervisor

BWI Airport, Baltimore, MD 21240, USA Responsibilities Comply with all Agency policies and procedures and follow contract specifications. Manage and supervise custodian assignments for the cleaning crews for a specific shift/area assigned for scheduled shift. Evaluate/supervise assigned custodial staff. Maintain a positive relationship with staff members. Assign, oversee, and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility to meet or exceed contract requirements for quality and timeliness. Schedule general janitorial services in accordance to contract specifications (for example: daily, weekly, bi-weekly, quarterly, semi-annually and annually). Manage custodial assignments and evaluate staff performance. Ensure compliance with dress code and personal hygiene standards for self and staff. Make necessary changes in custodial workforce to complete all work assignments according to timelines and schedules. Train employees in proper cleaning procedures in accordance with contract specifications. Identify sub‑standard cleaning procedures, processes, and misuse of materials and assist in correcting any deficiencies found. Maintain daily log of all cleaning discrepancies noticed during shift. Report malfunctioning restroom fixtures, expended restroom light bulbs, and any other necessary repairs that interfere with cleaning to the MAA, Project Manager, Assistant Project Manager or Shift Manager. Work with the inspectors to resolve cleaning problems and to prevent reoccurrence of the noted discrepancies. Take corrective action to fix sub‑standard cleaning procedures, processes, and misuse of materials based on information received from the Shift Manager. Train the custodial staff on new/improved procedures to correct deficiencies and provide any training needed to correct deficiencies. Review Chimes (JAMS) Inspection Reports daily and ensure corrective action is taken by Crew Leaders. Notify Shift Manager and APM if discrepancies are not part of the scope of work for that shift or are of an emergency nature. Suggest solutions to operational challenges to the Shift Manager. Accept service requests and with Shift Manager or PM/APM approval provide service based on agreement. Complete and submit vital daily, weekly and monthly reports required by either Chimes, MAA, Project Manager, Assistant Project Manager, or Shift Manager. Manage, review, track, edit/correct all the daily paperwork completed by employees. Review and ensure timesheets are submitted timely to the Shift Managers. Maintain, monitor, and review daily time/attendance records on custodial crews. Notify APM & Shift Managers of No Call/No Shows. Assist Shift Managers as requested for payroll concerns and badging renewal dates. Monitor vacation requests and ensure submitted two weeks prior to requested dates. Maintain required custodial personnel, supply, and equipment records. Review and monitor restroom inspection sheets. Review and monitor all uniform requests and deploy to Equipment Manager. Review and monitor all inventory and equipment logs. Report equipment down time problems and provide the Equipment Manager with frequent status report on the use and condition of equipment for specific shift/piers. Maintain and monitor equipment and sign off sheets to ensure returned in working order. Review and monitor all training requests and work with Training Manager to implement programs and processes. Conduct safety training and implement safety policy and procedures, particularly as it relates to the operations of janitorial equipment and proper use of chemicals. Meet with staff regularly to review contract needs. Attend all monthly management meetings. Sign for inspection reports and other correspondence on behalf of the contractor. Maintain continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to problems. Take necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory. React immediately to custodial emergencies. Assist in implementing the inclement weather and emergency plan of operations for one of the three shifts. Observe BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA) and ensure all staff does the same. Comply with MAA’s rules for the site, security and safety guidelines, and Chimes Rules For The Workplace and ensure employee do the same. Secondary Functions Serve as liaison with community agencies including job coach pre-scheduling one week in advance through procedures established by Chimes. Assist in planning and implementation of staff development programs. Perform other duties and tasks as needed. Physical Abilities Needed to Meet Work Demands Ability to stand or walk for long periods of time. Ability to go up and down stairs. Ability to reach above the head, bend, kneel, stoop, and crawl. Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed. Ability to work in dusty spaces or adverse weather conditions. Ability to see details on the floor, above the head, or on surfaces. Job Competencies Needed for Success on the Job Ability to work independently and collaboratively with others. Ability to communicate effectively with employees and government staff. Ability to supervise and develop others. Ability to make decisions and solve problems. Ability to plan, implement, organize, and prioritize. Ability to be flexible and dedicated to quality and customer service. Ability to manage multiple tasks effectively. Ability to react immediately to emergency situations. Ability to analyze data and recommend corrective action. Ability to read, write, and speak (communicate and relate information) English. Ability to use technology for completion of specified job duties. Ability to manipulate numbers. Ability to maintain and submit reports, logs, and other paperwork in a timely manner. Ability to understand and apply technical written material. Ability to understand and comply with safety procedures and environmental requirements. Ability to operate machinery without posing a safety hazard to self or others. Ability to use and care for equipment and cleaning supplies properly. Ability to complete tasks in a timely manner with numerous interruptions. Ability to attend work regularly according to assigned schedule and company policies. Ability to work a flexible schedule as required. Ability to maintain confidentiality. Ability to attend and participate in training and work related meetings. Ability to demonstrate integrity and ethical standards in job performance. Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner. Ability to provide guidance, direction, and technical support. Ability to comply with all building, security, and company policies and procedures. Other Requirements if Required for Your Position Valid driver’s license from state of residence and ability to drive. License must have been valid for at least 3 years. If driving a 15 passenger van, must be at least 25 years old. Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures, if applicable. Education Bachelor’s degree from an accredited four‑year college or university. Valid CPR/FR certification. Knowledge of green cleaning principles and CIMS certification requirements. Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS. Knowledge of regulatory standards, hospital standards, and facility management. Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens. Experience Minimum two (3) years’ experience in custodial supervision and administrative duties. Additional experience can be substituted for education at the rate of one year of experience to one year of education up to four years of the required education. Janitorial/custodial experience preferred. Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications. Total Rewards (For Full‑Time Employees = >30 hours/week) Medical, Dental, and Vision Insurance. Flexible Spending Accounts. Life Insurance. Disability Insurance. Paid Time Off. 403(b) with Company Match. Transportation Subsidy. Employee Recognition Programs. Referral Bonus opportunities. And More! To learn more about Chimes, and how you can achieve personal and professional growth within a purpose‑driven organization, visit us at: Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr