Help desk analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Location: Edison, NJ Duration: 6 months Start date: ASAP Skillsets Required: Experience with BI tools in a Customer Care or Helpdesk environment Working with various TMS tools Data analysis experience in discussing reporting requirements and creating reports Experience with Zendesk / Good Data is useful Proficient in MS Excel, creating reports, working with pivots and macros Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level: 5+ years overall 2-3 years in a Customer Care / Helpdesk environment Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Paradigm Infotech