IT / OT Infrastructure Manager

About Re:BuildAt Re:Build, our mission is to ensure the next generation of important products are made, at scale, in America. We are laying the foundation for a better future for our customers, employees, and communities by revitalizing America's manufacturing base and creating meaningful jobs across the country, including in historically deindustrialized regions.We operate an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from first concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.The way we operate is as important as the work we do. It's guided by The Re:Build Way, 16 principles that shape how we collaborate with each other, partner with our customers and vendors, and contribute to the communities where we operate. (link to The Re:Build Way principles)Who we are looking forWe’re seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience for all Re:Builders. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement approach.The ideal candidate is resilient, empathetic, and outcome-driven—someone who can balance operational excellence with long-term architectural thinking while building trust across IT and the business.The RoleThe IT Infrastructure Manager is responsible for leading the infrastructure team, overseeing day-to-day operations, and owning infrastructure design and architecture across Re:Build. This role ensures systems are secure, available, scalable, and performant, while continuously improving the way infrastructure services are delivered.You’ll partner closely with business leaders, IT peers, and vendors to solve today’s infrastructure challenges and design solutions that support future growth.What you get to do!Leadership & Team ManagementLead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented cultureManage staffing, scheduling, priorities, performance reviews, and professional development plansEnsure teams operate cohesively with minimal friction; mentor and support others across IT as neededInfrastructure Operations & ReliabilityOversee all infrastructure operations, processes, and service deliveryEnsure service levels meet or exceed agreed targets; manage escalations and breached SLAsOwn and lead critical incident management processes and post-incident improvementsSupport the team with incident resolution, service requests, and project execution when neededArchitecture & EngineeringDesign, review, and approve infrastructure architectures using a collaborative, business-aligned approachLead design, build, test, and support activities for infrastructure solutions across the enterpriseEnsure infrastructure standards, patterns, and documentation are current and effectiveContinuous Improvement & MetricsDefine, validate, and communicate important infrastructure metrics and performance indicatorsDrive continuous improvement across people, processes, and systems using data-driven methodsMaintain SOPs, work instructions, and knowledge base content; communicate changes effectivelyPlanning, Governance & VendorsContribute to IT planning, budgeting, forecasting, and vendor managementEnsure infrastructure aligns with security, compliance, and regulatory requirementsMonitor end-user satisfaction and feedback, translating insights into actionable improvementsWhat you bring to the TeamEducation & ExperienceBachelor’s degree in Information Technology or a related field, or equivalent practical experience7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure5+ years of experience leading and managing infrastructure teamsCurrent IT industry certifications are a plusDeep Core Technical ExpertiseServers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-VCloud Platforms: Microsoft Azure, AWS, Google CloudCore Services: Active Directory, DNS, DHCP, file/print, certificates, identity servicesStorage, Backup & RecoveryComplex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forestEndpoint & Device Management: PCs, Macs, peripherals, printers, IntuneMicrosoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, AuthenticatorNetworking: Firewalls, switches, routers, access points, cabling; Fortinet platformsData Center Operations: Racks, cabling, power, cooling, fire suppressionMonitoring & Alerting: Including preference for automated remediationPatch & Asset Lifecycle ManagementAdditional Knowledge & Strengths RequiredCybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)Familiarity with CAD systemsITIL processes and service management conceptsExperience employing AI tools to streamline and improve IT operationsStrong documentation skills (architecture, policies, runbooks, procedures)Demonstrable ability to develop teams, hold accountability, and create an outcome-driven cultureProven ability to learn new technologies quickly and apply them effectivelyNice-to-HaveWorking knowledge of Lean Manufacturing principlesExperience in manufacturing environments and OT networkingLocation: Rochester, NY (hybrid – 3 days onsite / 2 days remote). Candidates must be local to the Rochester, NY area or willing to relocate.The base salary range for this position is $104,000 – $154,000 per year. This range represents the Company’s good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.The BIG payoffWe are a company who is going to make a difference in the industries and the communities in which we choose to operate.Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!We want to work with people that reflect the communities in which we operateRe:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on job-api.jobget.com or you may call us at View phone number on job-api.jobget.com.