Front Office Manager

Luxury Front Office ManagerThe Front Office Manager is responsible for the management and day-to-day effective operations of guest reception, guest services, bell/valet, and concierge. Responsibilities include profitable financial management, effective leadership, excellent customer service skills and telephone etiquette, and supervision of department requirements and standards.Major areas of responsibility include, but are not limited to:Assist Front Office leadership with the recruitment, training, and development of all teammatesCoaching and counseling of teammates within the standards and policies set forth by The DewberryEnsure all Human Resource standards and procedures are met on a daily basisInteract frequently, professionally, and positively with guestsResolve problems and issues to the satisfaction of all involved partiesMaintain consistent and effective communication with management and other departments to ensure guest service needs are met on a daily basisRegularly move throughout the departments to visually monitor all sensory elements (lighting, music, temperature), business levels, staffing levels, steps of service, LQA standards, timing of service, and hotel cleanlinessTake the necessary steps to ensure that all hotel quality and appearance standards are met at all timesMaintain and review profitability measures of departments with the Hotel Manager and Director of OperationsControl payroll and equipment costs, minimizing lossEnsure operational pars and back stock levels are maintained by calculating quarterly OSE inventoryDevelop and implement cost-saving and profit enhancing measures throughout the departmentsReview daily revenue and labor reports and compare to monthly forecasts/budgetsReview monthly Profit and Loss statements with the Hotel Manager and Front Office leadership, and assist with monthly forecastingAssume accountability for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest serviceEnsure all department managers are held accountable for ensuring all standards are consistently metMaintain a thorough knowledge of the hotel's life-safety systems and be prepared at all times to manage emergency situations in a calm and professional mannerPerform additional duties as assignedQualifications:College degree preferredThree to five years of leadership experience in a luxury hotelKnowledge of hotel operationsAbility to work positively in a team environmentMust posses a driver's license with a clean driving recordExceptional guest recovery skillsAbility to remain calm and professional in potentially stressful situations to ensure guest satisfactionExcellent organizational and time management skillsStrong knowledge of Microsoft OfficeAbility to quickly adapt to effectively using new software productsMust be punctual, reliable, and able to work weekends, nights, and/or holidays based on business demandsAbility to walk and stand for extended periodsAbility to lift up to 25 lbs. on a regular and continuous basisAbility to push and pull carts and equipment weighing up to 250 lbs. on occasionBenefits of Joining The Dewberry Team:401K with Company Match (4%)*Education Reimbursement*Paid Maternity Leave*Complimentary Downtown ParkingComplimentary Dry CleaningComplimentary Daily Lunch BuffetBest-in-class health & supplemental insurance*Optional Supplemental Coverages*Financial Advising with Roadside CapitalCompetitive PayAdvancement & Growth OpportunitiesFull-Time and Part-Time PositionsFlexible Paid Time Off*Indicates eligibility requirementWe are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern ReimaginedTM," which he developed over the course of an eight-year renovation and preservation of the building.The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.