Customer Service Representative (CSR)

Job Description

Job Description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Manage large amounts of incoming calls
• Make large amounts of outbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with customers on the quality of the service technician provided during their service call.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Sales Skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Communication method(s) used:

• Email
• Phone
• Chat

Schedule:

• Monday to Friday Day shift
• Rotating On Call Nights & Weekends

Work Remotely:

• Hybrid

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 2 years

Shift:

• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• call center: 2 years (Preferred)
• customer service: 2 years (Preferred)

Ability to Relocate:

• Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person