Business Intelligence (BI) Analyst

Job Description

Job Description

We are looking for a collaborative Business Intelligence (BI) Analyst to support technology operations and data-driven improvements for a construction-focused organization in Honolulu, Hawaii. This position works closely with a hands-on IT team to strengthen daily system performance, assist end users, and contribute to ongoing infrastructure and security enhancements. The role is well suited for someone who enjoys balancing responsive technical support with continuous process improvement in an evolving environment. To apply for this role, please call Melissa at View phone number on ziprecruiter.com. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

• Partner with internal IT staff to maintain reliable network, server, and end-user technology across the organization.

• Configure, monitor, and troubleshoot core infrastructure components, including switches, gateways, firewalls, wireless connectivity, VLANs, and IP-based services.

• Support identity and access administration by managing user accounts, permissions, policy settings, and related directory services.

• Help administer Microsoft 365, Exchange environments, virtualization platforms, and backup systems to promote stability and recoverability.

• Resolve Tier 1 and Tier 2 technical issues involving desktops, thin clients, mobile devices, and essential business applications.

• Prepare, deploy, refresh, and document workstations and other devices throughout the hardware lifecycle.

• Provide functional support for specialized platforms such as AutoCAD, Trimble solutions, BIM360, CAMduct, and cloud-based operational systems.

• Maintain asset records, warranty details, equipment assignments, and organized inventory storage for IT hardware.

• Contribute to infrastructure modernization projects, including server room organization, cable management, equipment retirement, and secure disposal of legacy technology.

• Experience in business analysis and technology support within a detail-oriented environment.
• Working knowledge of Microsoft 365 administration and cloud-based business systems.
• Familiarity with network infrastructure concepts such as switching, firewalls, VPNs, VLANs, and wireless networking.
• Understanding of user account administration, access controls, and directory services in a Windows-based environment.
• Ability to troubleshoot hardware, software, and device issues across a range of end-user technologies.
• Strong organizational skills for maintaining documentation, inventory records, and asset tracking.
• Effective communication skills and a collaborative approach to working with technical teams and business users.