Sr Specialist, Communications

Company OverviewWe are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs. Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed. Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative. By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.SummaryThis Senior Specialist position is responsible for managing, producing and implementing both internal and external communications initiatives created for Spire employees and customers. This role requires an accomplished writer who is adept at creating effective communications for a variety of audiences, in a variety of styles and voices, and for a variety of channels, including digital platforms. Duties and ResponsibilitiesEstablish and nurture formal and informal relationships with Spire leaders and other employees across the companyProvide communications strategy, working with business partners to meet their objectives. Craft a variety of materials and assets to support these efforts, including but not limited to emails and letters, booklets, web content, educational posts, feature stories, flyers, digital signage graphics, presentations and moreServe as communications team lead for high-visibility projects as assignedCreate and deploy effective communications to inform, educate and engage Spire customers across multiple channels; responsibilities will include writing for traditional and digital channels — the external website, internal customer portal (“My Account”), email, text, and automated and on-hold phone systemIn partnership with the Manager of Digital strategy, serves as a primary strategist and content creator for Spire's social media platformsOptimize content for external channels, using knowledge of writing for the web and search engine optimization best practicesServe as lead writer for the company’s monthly customer newsletter, which is distributed to more than 1 million Spire customers throughout our major service areas; assist with content strategy to ensure engagement with contentDevelop content for the Spire intranet (inSpire), assisting with content planning and scheduling, coordinating with a team of writers and influencing platform strategy.Develop and manage editorial calendars across multiple communications channels, overseeing deadlines and priorities.Enterprise story ideas, proactively scouting for ideas discussions with employees and business partners. Gather background information and write compelling content ranging from features about employees and charity work to earnings information and business processesSupport development and implementation of comprehensive communications strategy, providing counsel on changes and updates to the strategyAssist with the development, planning, promotion and implementation of engagement programs for all Spire employees, including employee outings and events, employee meetings and other events as needed.Support the production of videos, including identifying subject, crafting interview questions and coordinating logisticsCraft all strategies, content and messaging in alignment with Spire’s mission and brandEssential CharacteristicsOutstanding written communication skills, with experience and a strong proficiency in AP styleProven ability to write for a variety of audience segments, with vastly different communications needs and consumption preferencesResults-driven, with experience making data-driven decisions and optimizationsDemonstrated excellence in public speaking and leading large group callsDisplays a natural curiosity to help inform communications efforts, with a strong ability to grasp new concepts, strategies and initiativesDeadline-oriented, with the ability to multi-taskCreative, resourceful and adaptableSelf-motivated, with the ability to work independently and as part of a teamProficiency in using content management systems, Microsoft Office (Outlook, Word, Excel, PowerPoint) and social mediaStrong listening and problem-solving skillsStrong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforceFriendly, approachable demeanor, with a desire to meet new peopleSupervisory ResponsibilitiesNoneRequired Education (certifications, licenses)Bachelor’s degree in Journalism, Communications, Business or related fieldRequired knowledge, skill and abilities7+ years of writing and editing experienceExperience managing routine weekly content publication strongly preferredStrong written communications skills, with experience in a variety of communications areas, such as customer (direct to consumer) communications, employee communications, media relations, journalism, marketing, etc.Strong, demonstrated project management capabilitiesProficient with creating and optimizing accessible content for consumer audiences, particularly for digital channelsBasic knowledge of search engine optimization strategies and writing for the web best practicesDemonstrated experience in building and nurturing positive, collaborative relationshipsPhysical demands, environment and scheduleWork is performed in a shared office environment at Spire’s headquarters, collaborating with multiple business locations across the countryUp to 15% travel required to other Spire offices and employee locationsPosting RequirementsWe accept online applications through our career site at jobs.spireenergy.comDisclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.