CSB Care Advocate

Job Details Job Location: Georgetown Yards - 15 - Seattle, WA 98134, Position Type: Full Time, Salary Range: $23.46 - $35.79 Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Nonprofit - Social Services. Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone. We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources. Position Overview Chicken Soup Brigade (CSB) is Lifelong’s food and nutrition program, providing medically tailored meals, culturally relevant groceries, nutritional counseling, and nutrition education to community members facing illness and injustice. The Chicken Soup Brigade (CSB) Care Advocate conducts outreach and enrollment for CSB’s programs, serving individuals living with serious medical conditions that impact nutritional health. This role builds and maintains strong relationships with referring providers and community partners to ensure a consistent flow of client referrals into CSB services. The Care Advocate ensures clients receive coordinated, high-quality client experience through application assistance, enrollment in CSB programs, and ongoing communication. The position also requires accurate data management to meet funder and contract requirements, as well as collaboration with internal and external partners to support continuity of care. This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the duration of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday - Thursday). Qualifications: Essential Duties Client Intake, Eligibility, and Enrollment Schedule and complete client intakes into CSB programs, including occasional home visits for homebound individuals. Assess client needs and identify barriers to accessing food and nutrition services. Verify eligibility and enroll clients across multiple funding sources with varying requirements. Complete annual recertifications for clients. Communicate program policies, procedures, and service expectations clearly and compassionately to clients. Community Partnership and Outreach Build and maintain strong relationships with referring providers and community partners. Coordinate outreach activities, develop and distribute program materials, and deliver presentations as needed. Care Coordination Serve as a liaison among clients, CSB staff, and care providers to support continuity and quality of care. Respond promptly to client and provider inquiries regarding services and eligibility. Data Management and Documentation Maintain accurate, timely client and program data to support service delivery, reporting, compliance, and outcome tracking. Program and Operational Support Support food program operations, including food preparation and distribution, as needed. Perform other duties as assigned. Core Competencies Experience in outreach, enrollment, or care coordination within food, nutrition, or health programs. Strong relationship‑building skills with healthcare and community-based providers. Excellent verbal, written, and interpersonal communication skills. Attention to detail and ability to manage high-volume data and documentation. Cultural humility and experience working with medically vulnerable and underserved populations. Ability to work independently in the field and collaboratively within a team. Commitment to confidentiality, compliance, and client‑centered service. Education & Experience Bachelor’s degree in social service or healthcare related field, or combination of related education and work experience. 2 or more years of experience in direct social service or medical setting. Demonstrated ability in engaging clients or consumers from a wide diversity of communities and backgrounds. Experience in working with marginalized populations including people living with poverty, mental illness, and chemical dependency. General understanding of the importance of nutrition to health and well‑being. Proficiency in Spanish, Vietnamese, Mandarin, or Cantonese is strongly desired. Possession of a valid Washington State Drivers’ License and an excellent driving record. Benefits Comprehensive medical, dental, and vision benefits Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year 401(k) match Flexible spending accounts Life insurance options Long term disability Mass transit subsidy 15 paid holidays per year Work Environment All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program. Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency. This position requires prolonged periods of sitting at a desk and working on a computer. The role may also involve frequent standing, walking, bending, and reaching. Employees must be able to occasionally lift up to 20 pounds to move office supplies or equipment. Depending on organizational needs, work may be performed in office, kitchen, or warehouse settings and may at times involve exposure to outdoor weather conditions or loud noises. This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the duration of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday - Thursday). About Lifelong Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone. We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources. We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life‑threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work‑life integration. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. EEO Statement Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do. We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Lifelong Health For All