Billing Operations Analyst

Workplace Type Hybrid (3 days onsite, 2 days remote) Schedule Monday–Friday, 7–4 or 8–5 Employment Type Contract‑to‑Hire (12 months) About The Role The Billing Operations Analyst plays a key role in supporting the billing readiness process for field service operations. This position ensures that jobs are properly completed, authorized, cost‑validated, and set to Ready‑to‑Bill status. The analyst works closely with field teams, operations, and billing to maintain accuracy, resolve discrepancies, and support month‑end activities. Key Responsibilities Billing Readiness Execution — Validate job completion, customer authorization, and service order closure. Cost Posting & Validation — Review, correct, and validate cost postings prior to billing. Open Order Management — Monitor and update open orders daily; support month‑end close. Job Confirmation Review — Ensure correct confirmations and billing criteria are met. Cross‑Functional Collaboration — Meet weekly with assigned markets to review job status and resolve issues. Invoice Upload Support — Manage invoice upload inboxes and ensure timely processing. Customer Dispute Support — Assist with billing disputes and provide timely updates. Continuous Improvement — Identify process gaps and contribute to workflow enhancements. Required Qualifications High School Diploma or GED. 5+ years of experience in a business environment. 1+ years of experience with Microsoft Office Suite. Strong communication, organization, and problem‑solving skills. Ability to manage a high‑volume workload with accuracy. Preferred Qualifications Bachelor’s degree in Business or related field. Experience in job costing, accounting, or customer service. Experience with ServiceMax, Salesforce, or SAP. Background in field service or HVAC‑related industries. Strong financial acumen and process‑driven mindset. Work Environment Hybrid schedule: 3 days onsite, 2 days remote. Increased workload during the last week of each month/quarter. Collaborative team environment with regular communication across field offices. Interviews conducted via Microsoft Teams. Job Type & Location This is a Contract to Hire position based out of Charlotte, NC. Pay And Benefits The pay range for this position is $30.00 - $34.00/hr. Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Application Deadline This position is anticipated to close on Jun 12, 2026. #J-18808-Ljbffr