Customer Support Specialist

Job Description

Role: Customer service Support

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Location: hybrid- Monday and Friday WFH/ Remote and Tuesday through Thursday at Franklin, TN 37067

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Job Type: Contract

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Role summary

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Provide Spanish and English customer support, handling inbound customer interactions and helping maintain continuity

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Key responsibilities

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• Handle inbound customer calls in both Spanish and English.
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• Understand the customer's issue, provide appropriate support, and route/escalate cases where needed.
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• Support customer-service interactions requiring Spanish-language coverage.
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• Document customer interactions and case information accurately.
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• Work within client's customer-service processes and service expectations.
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• Coordinate with the wider customer-support team where an issue requires escalation or specialist assistance.
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Profile

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• Fluent/bilingual Spanish and English, with strong spoken communication.
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• Prior contact-center or customer-service experience.
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• Comfortable handling customer calls independently.
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• Clear written communication and accurate call/case documentation.
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• Automotive, OEM/dealer, warranty, roadside or consumer-services experience would be useful, but I would keep this preferred rather than mandatory.
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