HVAC Service Coordinator Connecticut Air

HVAC Service Coordinator

We are seeking an organized and detail-oriented HVAC Service Coordinator to join our team in Milford, CT. This position serves as the primary point of contact between customers, service technicians, and management. The ideal candidate will have strong scheduling, dispatching, and administrative skills. This role is responsible for coordinating daily service operations, managing work orders, and ensuring excellent customer service.

Essential Duties and Responsibilities

Scheduling & Dispatching

• Schedule and dispatch HVAC service technicians based on availability, location, and skill set.
• Manage daily and weekly service calendars to maximize efficiency.
• Monitor technician schedules and adjust appointments as needed.
• Track service calls and work orders in ServiceTitan.

Work Order Management

• Create, review, update, and close out work orders in ServiceTitan.
• Verify customer information, equipment details, warranties, and maintenance agreements.
• Ensure accurate documentation of labor, materials, and parts.
• Process purchase orders and authorization numbers as needed.

Customer Service

• Answer incoming calls, emails, and service requests.
• Schedule appointments and communicate arrival times.
• Provide customers with updates regarding service calls, delays, and rescheduling.
• Address customer concerns and escalate issues when necessary.

Maintenance Agreements

• Create, renew, and track residential and light commercial maintenance agreements.
• Follow up with customers regarding expiring agreements.
• Schedule preventative maintenance appointments.

Administrative & Technician Support

• Assist with technician timecard verification and service documentation.
• Support billing and collections by ensuring work orders are accurate and complete.
• Coordinate parts and materials with technicians and warehouse personnel.
• Maintain accurate service records and generate reports as needed.
• Communicate daily updates between technicians, customers, and management.

Requirements

• 1-3+ years of experience in HVAC, plumbing, electrical, or a similar service-based industry.
• Strong scheduling, dispatching, and administrative skills.
• Excellent customer service and communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of HVAC systems and terminology is a plus.
• Ability to work independently and collaboratively with the service team.
• ServiceTitan experience a plus

Compensation & Benefits

• $25$28 per hour, based on experience
• We offer a competitive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off (PTO)
• Life insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Employee assistance program
• Professional development assistance
• Tuition reimbursement

Physical Requirements

• Ability to sit for extended periods.
• Frequent computer, keyboard, and mouse use.
• Prolonged screen viewing.
• Ability to lift up to 25 pounds as needed.

Join Our Team! If you have experience in HVAC service coordination, strong organizational skills, and hands-on knowledge of ServiceTitan, we encourage you to apply and join our team in Milford, CT! Compensation: $25.00 - $28.00 per hour

Air Conditioning Contractors of America (ACCA)