Washington Customer Service Specialist
VirtualVocations
Ensuring that outsourced customer service operations align with company values, the full-time remote Washington Customer Service Experience Specialist will monitor vendor performance, resolve customer complaints, and facilitate communication between teams to enhance customer interactions. Key responsibilities Monitor KPIs to ensure quality customer experiences as per the Statement of Work Resolve customer service Tier 1 issues and manage complaints across multiple platforms Participate in vendor meetings and conduct audits to confirm adherence to company policies Required qualifications High School diploma or equivalent 1-2 years of experience in an operations environment, preferably in Customer Service or Call Center operations Some supervisory experience preferred Proficiency in Microsoft Office Software Bilingual (English/Spanish) preferred
Vacancy posted 7 days ago
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