PBX Operator

PBX Operator

Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you'll join a team dedicated to awakening imagination, wonder, and connection.

The PBX Operator serves as the central communication hub for the Dellshire Resort, managing all incoming and outgoing calls with professionalism, efficiency, and warmth. This position ensures that guests, team members, and external callers receive prompt and accurate assistance. The PBX Operator is responsible for directing calls, relaying messages, handling emergency communications, and providing information in accordance with Dellshire Resort's service standards.

Why You'll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You'll Do

• Answer and direct all internal and external phone calls promptly, courteously, and efficiently.
• Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions.
• Handle guest requests for wake-up calls, messages, and information about resort services.
• Log and relay accurate messages for guests and team members in a timely manner.
• Operate resort communication systems, including paging, voicemail, and radio dispatch as needed.
• Monitor emergency lines and assist in implementing communication procedures during critical situations.
• Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers.
• Support Front Office, Security, and Engineering with emergencies or urgent communications.
• Update and maintain internal directories, extension lists, and contact sheets.
• Always ensure confidentiality of guest information and internal communications.
• Report equipment malfunctions or service interruptions to appropriate technical support.
• Uphold Dellshire Resort's service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion.

What are we looking for?

Who You Are

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple phone lines and prioritize under pressure.
• Working knowledge of telephone systems, PBX consoles, and basic office technology.
• Professional appearance, calm demeanor, and commitment to guest service.
• Flexibility to work varied shifts including weekends, evenings, and holidays.
• Other duties as assigned by Manager.

Join us in creating something extraordinary. Apply today to bring your passion for sales and hospitality to Dellshire Resortwhere every call tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.