Senior Collections Specialist

Position Summary The Senior Collections Specialist will manage and collect outstanding accounts receivable, minimize overdue balances, and maintain positive relationships with Ambipar customers. They will contact clients regarding overdue payments, resolve billing issues, generate reports, and provide status updates to leadership. Essential Job Functions Review and monitor accounts receivable aging reports. Contact customers via phone and email regarding past‑due accounts. Negotiate payment arrangements and establish payment plans when appropriate. Investigate and resolve billing discrepancies, disputes, and payment issues. Maintain detailed records of collection activities and customer communications. Process payments and update account information accurately. Collaborate with Operations, Sales, Accounting, and other internal teams to resolve account concerns. Recommend accounts for escalation, legal action, or external collection agencies when necessary. Ensure compliance with company policies and applicable collection laws. Prepare reports on collection status, delinquency trends, and account performance. Summarize overall collections progress and provide status updates to leadership. Assist in prioritization of collection efforts based on operational needs. Provide guidance to more junior team members as needed. Minimum Job Requirements Associate’s or bachelor’s degree in Finance, Accounting, or Business. 12+ years of experience in collections, accounts receivable, customer service, or related financial roles. Prior lead role with influence over other team members. Strong communication, negotiation, and conflict resolution skills. Proficiency with Microsoft Office, especially Excel. Strong attention to detail and organizational skills. Ability to handle sensitive customer interactions professionally and confidentially. Time‑management skills with the ability to prioritize multiple accounts. Verbal communication skills for clear and concise customer interactions. Ability to run reports and summarize data for executive leadership review. Preferred Job Requirements Knowledge of accounts receivable processes and collection practices. Ability to analyze account histories and payment trends. Strong problem‑solving and decision‑making abilities. Familiarity with debt collection regulations and compliance requirements. Experience with Workday or similar accounting ERP system. Work Schedule and Environment The Senior Collections Specialist is expected to work full‑time, Monday through Friday, for a period of 2–3 months. The position is primarily office‑based, requiring extensive use of a laptop and frequent telephone communication with customers. Employees will spend most of the day sitting at a desk while reviewing financial records and managing customer account information. Ability to remain seated for extended periods while working at a laptop. Frequent use of computer, keyboard, mouse, and telephone. Ability to communicate clearly and professionally in person, over the phone, and electronically. Frequent reading of computer screens and written documents; ability to distinguish text and numerical data. Manual dexterity sufficient to operate standard office equipment, including computers, printers, copiers, and scanners. Ability to occasionally stand, walk, bend, reach, and lift or carry office materials weighing up to 10–15 pounds. Ability to maintain concentration and attention to detail while performing repetitive tasks and handling multiple accounts. Ability to work in a standard office environment with normal levels of noise and interruptions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Legal Disclaimer Background checks and drug testing are required for this position. Employment will be contingent upon successful completion of a background investigation, including criminal history, and a drug test. Criminal history will not automatically disqualify a candidate. Equal Opportunity Employment Ambipar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other protected characteristic. #J-18808-Ljbffr