Community Manager

Community Manager Regency Place (Little Chute, WI) & City Center (Brillion, WI) Make a Difference. Build Community. Create a Place Residents Are Proud to Call Home. Are you passionate about helping people, building relationships, and creating vibrant communities? We are seeking an energetic, organized, and people-focused Community Manager to oversee two affordable housing communities in Northeast Wisconsin: Regency Place – A welcoming senior living community serving residents 55+ City Center – A thriving family-focused affordable housing community What You'll Do As Community Manager, you'll be the heart of both communities, ensuring exceptional resident experiences while maintaining compliance, occupancy, and operational excellence. Foster a welcoming and inclusive environment for all residents Build positive relationships with senior and family households Address resident concerns with professionalism and empathy Market available apartments and conduct property tours Process applications and maintain waiting lists Complete resident move‑ins and move‑outs Ensure fair housing practices are followed at all times Manage Section 42 (LIHTC) compliance requirements Verify income qualifications and maintain resident files Complete certifications and recertifications accurately and timely Ensure adherence to federal, state, and company policies Prepare for audits and inspections Coordinate maintenance requests and vendor services Conduct regular property inspections Assist with budgeting, rent collection, and reporting Maintain accurate records and documentation Collaborate with regional management and support teams What We're Looking For Excellent customer service and communication skills Strong organizational and time‑management abilities Ability to manage multiple priorities across two communities Proficiency with Microsoft Office and property management software Valid driver’s license and reliable transportation Previous apartment management, leasing, or affordable housing experience Knowledge of Section 42/LIHTC programs and compliance Experience working with senior and family populations Benefits Competitive pay with bonus opportunities Comprehensive medical HRA plans (company sponsored), and voluntary dental and vision coverage for employees working 30+ hours per week Short‑term disability (STD), long‑term disability (LTD), and life insurance options (available for employees working 30+ hours per week) Company‑paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+ hours per week) Full and part‑time employees eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment Paid time off, provided upfront, to recharge and reset 10 paid holidays, including a floating holiday and a birthday holiday Free Employee Assistance Program (EAP) for all employees—available to both full‑time and part‑time team members, no enrollment required Essential Duties Ensure complexes and vacancies are ready for showings and move‑in dates Effectively communicate property features and amenities to all prospects Answer questions to all prospects and potential applicants in a timely manner Conduct showings of vacant units to all interested prospects Greet all walk‑in traffic during open office hours and attend to all needs, questions, or complaints Address resident concerns and all maintenance requests in a timely manner Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals Generate, distribute, and monitor renewal notices and follow up accordingly Coordinate and process all lease paperwork for all move‑in and move‑outs Collect payment of rent according to company procedures and policies Handle and process all delinquency matters and reporting as needed Maintain strong resident relations while continuing to enact company and community policies Lead all resident relations matters or concerns that are presented in a timely manner Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property Record and document all resident correspondence as appropriate Report and document all accident and emergency situations in a timely manner Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area Oversee and supervise all maintenance activity of employees and independent contractors Manage all on‑site property employees with providing proper training, guidance, and coaching Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation Understand, maintain, and stay up to date on assigned property(s) description and classification Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures Coordinate, plan, and review with the Regional Manager the next year’s budget allowance for approval Coordinate bank deposits as needed Complete all assigned reports and/or projects to the Regional Manager by the required deadline Requirements Knowledge, Skill & Ability Requirements High School diploma or equivalent required 1‑2 years of property management or industry related experience required Knowledge of project‑based section 8 or section 42 experience a plus Knowledge of fair housing laws a plus Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel) Experience with Onesite software is a plus Must be able to physically inspect the properties Maintain valid driver’s license with acceptable driving record Flexibility with working hours and availability for later hours or Saturdays as needed Ability to prioritize and possess efficient time management skills Demonstrates excellent verbal and written communication skills Strong customer service skills with ability to handle complaints in a positive and time efficient manner Goal‑oriented and team player Ability to work independently under tight deadlines Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed Supervisory Responsibility This position will be required to supervise a staff on‑site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. Equal Opportunity Statement ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr Acc-Management-Group,-Inc