Director - Medication Adherence & Access Team

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Director – Medication Adherence & Access Team (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Bring your pharmacy leadership, compassion, and passion for patient-centered care to a meaningful role supporting medication access across Legacy Community Health. As the Director of Medication Adherence and Access, you will help ensure patients receive the medications, education, and support they need to stay connected to care.

You will provide oversight for programs that improve medication adherence and access while partnering closely with pharmacy, operations, clinical, and provider teams. Your work will help reduce delays in care, address medication-related barriers, and support better outcomes for patients across Legacy Community Health, regardless of clinic location.

This is an opportunity to bring together people, data, programs, and practical solutions to make the medication experience more accessible and effective for the communities we serve.

Make a Meaningful Difference

• Lead programs related to medication adherence, medication access, prescription renewals, prior authorization assistance, and medication assistance programs.
• Support outreach to patients at risk of falling out of care by helping schedule appointments and providing prescription refills as needed.
• Collaborate with Legacy leaders, providers, pharmacists, and clinical teams to create inclusive, coordinated solutions.
• Contribute to innovative approaches that improve medication adherence rates, quality of life, health, and wellbeing.
• Help strengthen education, mentorship, and training for pharmacists, providers, and other appropriate personnel.
• Make a lasting difference in the healthcare ecosystem by helping patients overcome barriers to appropriate drug therapy.

A Meaningful Opportunity to Grow and Lead

You will have the opportunity to shape programs, evaluate outcomes, recommend improvements, and support quality initiatives through collaboration with the Clinical Practice Committee. This role is ideal for a pharmacist leader who brings strategic vision and compassion to every interaction.

• Work alongside a collaborative, mission-focused team.
• Use your pharmacy expertise to improve access and continuity of care.
• Support professional development through education and training activities.
• Help develop solutions for patients with chronic disease states, such as diabetes and COPD/asthma.
• Build relationships with patients, physicians, and ancillary healthcare staff through kindness, openness, and respect.

Join our family and bring your passion for patient-centered pharmacy care to a role where your leadership can make a meaningful difference every day.

Key Responsibilities

• Support development of programs to enhance medication adherence.
• Provide oversight, perform investigations, and complete follow-up to ensure appropriate actions are taken to minimize delays in care for patient medication needs.
• Monitor all activities related to requests for prescription renewals to ensure timely delivery of service.
• Identify opportunities for programmatic improvement and develop recommendations for review and approval at the Clinical Practice Committee.
• Communicate with Legacy leaders and providers to ensure understanding and inclusiveness for the success of the program.
• Research and ensure understanding of Pharma Patient Assistance Programs to develop education and guidance for team success in supporting patient needs.
• Evaluate innovative ways to ensure access and support for all patients of Legacy, regardless of clinic location, to improve medication adherence rates and outcomes.
• Support the performance of outcomes-directed Medication Therapy Management for patients according to established collaborative practice agreements to support persons with chronic disease states, such as diabetes and COPD/asthma.
• Participate in the training of pharmacists, providers, and other appropriate personnel.
• Coordinate standardization of activities for patients with special needs or process-related issues.
• Evaluate the impact of interventions designed to resolve barriers to the appropriate delivery of drug therapy.
• Participate in the assessment of quality improvement efforts, when appropriate, seeking to develop innovative strategies to address medication-related barriers and improve patient quality of life, health, and wellbeing.
• Assist in the development of education programs for patients, including community learning, as well as specific practice-area and general education for pharmacists, providers, and other appropriate personnel.
• Document education activities on an attendance form or through evaluations completed by participants.
• Support evaluation of medication education provided to patients and caregivers.
• Identify areas of improvement related to the dissemination of medication education and counseling.
• Display friendliness, compassion, sensitivity, kindness, and appropriate manners in interactions with patients, physicians, and other ancillary healthcare staff.
• Display open-mindedness and objectivity in relationships with patients, physicians, and other ancillary healthcare staff.
• Take initiative to perform the job and assist co-workers, supporting the work of others in accomplishing the mission of Legacy Community Health.
• Display adaptability by adjusting to meet the needs of the patient and organization.
• Demonstrate initiative when opportunities are presented, as evidenced by successful completion of projects.
• Check all means of communication, including e-mail, at least once per shift.
• Act as a liaison between the pharmacy and operations/clinical teams.
• Keep the immediate supervisor informed of issues.
• Perform all other duties as assigned by appropriate management.
• Perform other duties as assigned.

Minimum Qualifications

• Graduate of an accredited college/university of Pharmacy (Pharm.D or B.S. with equivalent experience)
• Current Texas Pharmacist licensure in good standing (or eligible)
• Certification in immunization delivery, smoking cessation, and naloxone
• Post-graduate pharmacy residency required

Required Years of Experience

• 5+ years of healthcare experience required

Desirable Education and/or Experience

• 1+ years of community pharmacy experience preferred
• 3+ years of medication adherence counseling experience preferred
• 1+ years of Medicare market experience preferred
• Experience in HIV/AIDs, Geriatrics, and/or Pediatrics, preferred

Required Knowledge, Skills, and/or Abilities

• Computer experience – Windows, Excel, and Accounting software.
• Must be able to manage multiple deadlines and decision making responsibilities
• Adept in decision making responsibilities

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.