Patient Services Representative

Job Description

Job Description

Patient Services Representative - Concierge

About the Role:

The Patient Services Representative serves as the first point of contact for patients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. We are seeking a personable, detail-oriented, customer service driven professional to join our well-established team. Our ideal candidate will have a passion for delivering a consistent and exceptional experience to patients, be an excellent multi-tasker, and have a willingness to learn and grow with the option to work towards a patient services certification (paid by Nashua Eye Associates). Apply now to start this amazing career opportunity!

Responsibilities:

• Warmly greet and welcome all patients upon arrival in a timely manner
• Provide patients with a personalized check in/out process experience that creates a timely, seamless, and positive experience both manually and at our kiosk
• Be a multitasker by greeting patients and walk ins, scheduling appointments and performing a variety of administrative and clerical tasks as assigned by their manager
• Provide proactive patient communication by acknowledging delays sincerely, while maintaining a welcoming demeanor, and address patient frustrations
• Follow HIPAA guidelines for confidentiality of the patient and practice at all times
• Accurately describe policies and procedures to new and established patients
• Occasionally answer phones, take and send messages
• All work is to be performed according to quality and safety standards set for the practice

Preferred Qualifications:

• Experience in Ophthalmology or medical office a plus

• Experience using Allscripts, EyeMD, Promptly or other EMR/Practice Management systems a plus

Minimum Qualifications:

• High school diploma or equivalent
• Proven experience as a receptionist or other customer service role
• Proficiency in computer skills and general office equipment
• Strong communication and interpersonal skills
• Ability to manage multiple tasks efficiently and maintain a professional demeanor
• Bilingual a plus

Required Skills and Abilities:

• Ability to balance multiple tasks at the same time effectively and efficiently

• Organized, with a strong attention to detail and can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Professional attitude and ability to solve problems and respond to patient service requests

• Excellent customer service and phone presence with proficient speaking and listening skills, the ability to show good judgment, quick decision making, and efficient management of the telephone system
• Strong people skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstration of regular attendance and punctuality are essential

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at a time

Candidate must be able to work alternating Thursday nights until 6:30 pm and alternating Saturdays 8 am – 1 pm.

Benefits:

• Medical
• Dental
• Short and Long Term Disability Insurance
• Life Insurance
• NH Paid Family/Medical Leave
• Hospital Indemnity, Accident and Critical Care coverage
• 401K
• PTO
• Six paid holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.

Positions starting at $18.00 per hour

We are an equal opportunity employer. Full-time positions available.