Remote Customer Support Advisor

Remote Customer Support Advisor Company:

AO – American Income Division of Globe Life Work Arrangement:

100% Remote | U.S. Residents Only Schedule:

Flexible | Work From Home Experience:

Entry Level Welcome | No Prior Insurance Experience Required Compensation:

Commission-Based | Weekly Pay | Performance Incentives Build Relationships. Help Families. Grow Your Career From Home.

Are you a people-focused professional who enjoys

helping others, answering questions, solving problems, and building meaningful relationships ? AO is expanding our virtual team and seeking motivated, service-driven professionals to join us as

Remote Member Relationship Advisors . In this role, you'll connect with individuals and working families who have

requested information regarding available benefits , help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship. This opportunity combines

member service, client relationship management, benefits education, and consultative insurance sales

within a 100% remote environment. Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the

training, mentorship, licensing guidance, and ongoing professional development

needed to get started. No previous insurance experience is required.

✓ 100% Work From Home ✓ Flexible Scheduling ✓ Qualified Member Opportunities Provided ✓ No Lead Purchasing Required ✓ No Traditional Cold Calling ✓ Weekly Commission-Based Pay ✓ Performance Bonuses + Renewal Income Opportunities ✓ Comprehensive Training & Mentorship ✓ Leadership & Career Advancement Opportunities About AO

AO operates within the

American Income Division of Globe Life

and has a long history of serving working families and members of various organizations. Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection. Our culture is centered around: Exceptional member service

Integrity and professionalism

Long-term relationships

Personal accountability

Continuous learning

Mentorship and coaching

Leadership development

Performance-based advancement

Our virtual business model allows representatives to serve members from home while remaining connected through

technology, training, mentorship, coaching, and team collaboration . What You'll Do

As a

Remote Member Relationship Advisor , you'll become a trusted resource for members before, during, and after enrollment. Member Service & Relationship Management

Conduct scheduled virtual appointments through Zoom and phone

Connect with members who have requested information about available benefits

Ask questions to understand individual and family needs

Answer benefit and coverage questions clearly and professionally

Build long-term relationships through personalized service

Maintain consistent communication and follow-up

Assist existing members with applicable policy and service needs

Address questions and concerns professionally and efficiently

Maintain accurate digital records and documentation

️

Benefits Education & Enrollment

You'll help members better understand available financial protection options so they can make informed decisions based on their individual needs. Responsibilities may include: Explain available life, accident, and supplemental health insurance options

Review coverage features and available benefits

Help members evaluate appropriate options

Provide needs-based recommendations

Guide members through applications and enrollment

Assist with required documentation

Help ensure members understand the coverage selected

Provide continued service following enrollment

Our goal is to build relationships that extend

beyond the initial appointment . Qualified Member Opportunities – No Traditional Cold Calling

Representatives connect with

individuals and families who have requested information regarding available benefits . Rather than relying on traditional cold prospecting, you'll focus on: Scheduled member conversations

Benefits education

Needs-based consultations

Enrollment assistance

Relationship building

Follow-up

Ongoing member service

No lead purchasing is required.

Our approach emphasizes

education, service, trust, and long-term relationships rather than high-pressure sales tactics . 100% Remote Work

Build your career from home while remaining connected to members, teammates, mentors, and leadership. Enjoy: No daily commute

Virtual member appointments

Remote training and coaching

Digital collaboration tools

Online team meetings

Flexible scheduling opportunities

Modern virtual business systems

You'll have greater flexibility while maintaining the

professionalism, availability, consistency, and accountability

necessary to serve members effectively. Weekly Pay & Performance-Based Compensation

This is a

commission-based independent contractor opportunity , not an hourly or salaried customer-service position. Compensation opportunities may include: Weekly commission payments

Performance-based bonuses

Renewal and residual income opportunities

Leadership incentives for qualifying representatives

Recognition programs

Additional performance rewards

There is

no predetermined cap on commission earnings ; however, compensation is directly tied to individual activity, production, consistency, and results. Individual earnings vary, and no specific income level is guaranteed. Comprehensive Training & Mentorship

No Insurance Experience? No Problem.

Previous insurance experience is not required. We provide structured training and ongoing professional development that may include: Virtual onboarding

Product and benefits education

Member-service training

Client needs assessment

Relationship-management development

Virtual appointment preparation

Consultative sales training

Enrollment systems and procedures

Weekly coaching

One-on-one mentorship

Communication and presentation development

Leadership training

Ongoing professional education

We're looking for individuals with the

communication skills, professionalism, work ethic, coachability, and desire to learn . Licensing Guidance Provided

Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate

state Life & Health Insurance License

before performing activities requiring a license. Not licensed yet? You can still apply.

Candidates moving forward receive

guidance and support through the licensing process . Career Growth & Leadership Development

AO provides a performance-based development path for representatives interested in expanding beyond an individual client-facing role. Professional growth opportunities may include: Advanced client relationship responsibilities

Mentoring newer representatives

Training and development

Coaching

Team leadership

Management development

Professional conferences

Advanced leadership opportunities

Advancement is based on

performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure . Leadership opportunities are earned and are not guaranteed. ❤️

Benefits & Professional Resources

Qualifying representatives may have access to: Medical reimbursement program

Company-supported life insurance

Accidental Death Benefit coverage

Renewal and residual income opportunities

Leadership development programs

Professional coaching and mentorship

Union-supported professional environment, where applicable

Virtual technology and business resources

Eligibility requirements and qualification periods may apply. ✈️

Recognition & Incentive Opportunities

Outstanding performance may qualify representatives for: Company-sponsored incentive travel

Leadership conferences

Professional development events

Recognition programs

Performance contests and awards

Team experiences

Leadership events

Additional advancement opportunities

Who We're Looking For

Successful candidates typically demonstrate: Excellent verbal and written communication

Strong customer-service and relationship-building abilities

Active listening skills

Positive and professional demeanor

Self-motivation and personal accountability

Strong organization and time management

Attention to detail

Dependable follow-through

Problem-solving and critical-thinking abilities

Comfort working independently from home

Ability to collaborate within a virtual team

Professionalism and integrity

Coachability and openness to feedback

Goal-oriented mindset

Desire for continuous personal and professional growth

Experience That Transfers Well

Previous experience in the following areas may be helpful, but is

not required : Customer Service

Member Services

Client Relations

Account Management

Healthcare

Hospitality

Retail

Banking

Financial Services

Administrative Support

Call Center Operations

Education

Recruiting

Sales

Leadership or Management

No previous insurance experience is required.

We welcome motivated applicants from a wide variety of professional backgrounds. Minimum Requirements

Applicants must: Be at least

18 years of age

Be legally authorized to work in the United States

Be physically located within the United States

Have access to a reliable computer or laptop

Maintain reliable high-speed internet

Have webcam and microphone capability

Maintain a quiet, professional home workspace

Be comfortable communicating with members through Zoom and phone

Be willing to complete required training and professional development

Be willing and able to obtain the appropriate

state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a

brief career overview

covering: Position responsibilities

Member-service expectations

Commission-based compensation

Licensing requirements

Training and mentorship

Career development

Leadership opportunities

Candidates interested in continuing will then have the opportunity to schedule a

live Zoom interview with our hiring team . All interviews are conducted virtually for convenience and accessibility. Ready to Build Relationships—and a Career That Grows With You?

If you're looking for a 100% remote opportunity where you can

help working families, build meaningful client relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance , we'd like to hear from you. Apply today to be considered for our Remote Member Relationship Advisor | Client Benefits & Support opportunity with AO – American Income Division of Globe Life.

Build Relationships. Serve Families. Grow Through Performance. Build Your Future From Home.

Important Information About This Opportunity This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position. Candidates selected to move forward should be prepared to: • Be at least 18 years of age and legally eligible to work in the United States • Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace • Complete required training and participate in virtual meetings • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided. This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement. American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.