OTC Call Center Lead: Elevate Agent Performance
Solis Health Plans
Solis Health Plans is seeking an OTC Call Center Lead to oversee the daily operations of a high-volume call center supporting OTC benefits. The Lead will guide agents, manage escalations, and ensure accurate information on product orders, eligibility, and benefits while delivering outstanding customer experience. The role also focuses on coaching, performance analysis, and collaboration with leadership to maintain service levels and efficiency across the OTC support function. #J-18808-Ljbffr Solis Health Plans
Vacancy posted 3 days ago
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