Receptionist

Job Description

Job Description

POSITION DESCRIPTION

POSITION SUMMARY : Responsible for greeting visitors, helping, and responding to incoming phone calls in a pleasant and professional manner.

POSITION REQUIREMENTS - Education / Experience

· Preferably a high school graduate or equivalent.

· Ability to read, write and comprehend English; ability to follow oral and written instructions.

· Is knowledgeable of administrative practices, procedures, and guidelines.

· Knowledge of the MS Office suite and other office equipment.

· Ability to work hours as scheduled based on the requirements of the position assignment.

· Pleasant personality and speaking voice.

Working Conditions: Works in an appropriately lighted and ventilated environment.

Physical Requirements:

· Must be able to move intermittently throughout the day, proper body mechanics required - bending, stooping, turning, stretching, and reaching above the shoulders are involved.

· Must be able to see and hear or use prosthetics/equipment that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

· Must be able to lift a minimum of 25 lbs.

· Subject to pressure from multiple and/or emergency calls

BEHAVIORAL COMPETENCIES

1.  Accountability

The demonstrated ability for ownership of all actions and behaviors in fulfilling job responsibilities in a manner consistent with the organization’s Mission and values. Includes attending all required and mandatory annual in-services.

2.  Communication

The demonstrated ability to present ideas and information in a concise, effective, and interpersonally appropriate manner, through written and oral forms. Recognizes emergency situations and responds and / or communicates appropriately. Willingly discusses any problems, needs, or concerns which arise with Supervisor.

3.   Customer Service

The demonstrated ability to develop and cultivate mutually beneficial relationships with both internal and external customers, including but not limited to coworkers, residents, families, and physicians. Effective customer service behavior is characterized by continually striving to exceed all customer expectations. Service is characterized by responsible and caring stewardship, which assures the dignity of all individuals and the effectiveness of the organization.

4.  Teamwork

The demonstrated ability to establish effective relationships with both internal and external customers including but not limited to coworkers, residents, families, and physicians. Willingly assists other personnel if requested. Teamwork is characterized by working toward a shared purpose or goal by collaboration, partnering or cooperating with others.

5.  Trust and Respect

The demonstrated ability to be both trustworthy and trusting of others while respecting the needs of all residents, family, and coworkers. Modeling the goals and philosophies expressed in the organizations Mission and Code of Ethics. This competency is characterized by those actions and behaviors that contribute to creating an environment where all individuals are treated equitably and with dignity and who rights are respected and upheld.

TECHNICAL COMPETENCIES

1. Able to input / type accurately and efficiently.

2. Able to complete assignments in a timely manner.

3. Ability to function independently, with minimal supervision and make independent decisions when warranted.

4. Understands and upholds the Resident’s Bill of Rights and holds all resident information confidential.

5. Follow and comply with all State and Federal regulations as well as established Personnel Policies and Procedures.

6. Maintain all pertinent records in a timely, efficient, and confidential manner.

7. Project a professional image always.

ESSENTIAL FUNCTIONS

1. Operates paging telephone system as required.

2. Answers telephone determines nature of call and relays information within the facility as needed.

3. Receives requests from within the facility and locates personnel through the paging system.

4. Gives directions/information to visitors, guests, patients, sales representatives, etc.

5. Provides administrative assistant in typing correspondence, reports, etc., for all departments.

6. Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

7. Performs other related duties and attends meetings as may be deemed necessary by Supervisor / Administrator and or Director.