Bilingual Enrollment Specialist | Float

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life.

“Our mission in helping the underserved is why I’ve been here for 22 years. I love helping people get the care they need. It’s satisfying to help patients navigate the healthcare system and find affordable solutions.” ~ Grisel Martinez, Enrollment Manager

“Clinica is like my second home and it feels like family. Everyone is inviting and wants to see me grow. I’ve never had so much positive feedback as I do from patients at Clinica. Patients feel seen, heard and helped as we guide them to a more positive outlook on the medical field. Enrollment is really rewarding!” ~ Dallana Delira, Enrollment Manager

Help patients enroll in a discount or insurance program so they can get the medical, dental and behavioral care they need.

Job Profile:

• Are you experienced with healthcare enrollment including of state and federal programs, eligibility criteria, insurance terminology and coverage types?
• Have you absorbed and analyzed large amounts of data?
• Are you experienced with electronic health records (EHR), online application portals and basic office software?
• Do you empathize with patients and let them know you are here to help them?
• Are you positive and approachable with patients and co-workers?
• Have you worked in a float or multi-site role before?
• Do you reach out for help when you need it?
• Are you bilingual in English and Spanish?

What You Get to Do:

• Talk with patients to explain complex insurance terms and program requirements in a way that's easy to understand.
• Prescreen patients to assess what program they qualify for to ensure they have the necessary documents to start the enrollment process.
• Meet with walk-in and scheduled patients to follow through with the application process.
• Keep detailed records of documents, application and billing information in the electronic health record (EHR).
• Add payors to the patient record.
• Prepare reports and submit prior to deadlines.
• Travel to multiple clinic sites (Denver, Thornton, Westminster) to fulfill Enrollment Services.
• Serve your community – you are here for the patients, and they are very grateful.

What We Need for this Job:

• Bilingual in English and Spanish.
• Attention to detail of critical information to determine patient eligibility and their application.
• Analyze complex data to determine the correct eligible patient programs.
• Strong communication skills – proactively ask for help, etc.
• Ability to travel as needed to different clinic sites.
• Must be reliable and punctual.
• Maintain a high level of professionalism and empathy when interacting with patients.

Training takes approximately six weeks even with prior enrollment experience.

After six months, this position is eligible for hybrid work with one day at home. Employees with less experience may still qualify if they can demonstrate role competency, as determined by their manager.

What We Offer:

• Comprehensive benefits:
  • Medical, Dental & Vision options
  • Medical and Dependent Care FSA/HSA
  • Company paid life insurance
  • Long term disability insurance
  • Accident/hospital plans
• 403(b) Retirement Plan with employer contributions
• CFWH offers vacation time, sick hours, and personal holiday hours
• A collaborative team environment
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

Compensation : $21.00 - $26.60/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity.

Applications for this position will be accepted until the position is filled.

Applicants for this position must be 21+ to comply with our job-related driving requirement. In compliance with the Colorado Job Application Fairness Act (JAFA), we do not ask applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution. Please focus your application on your relevant skills, qualifications, and professional experience.

Clinica Family Health & Wellness is an Equal Employment Opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military status, or any other protected class under applicable federal, state, or local law.

Employees must meet applicable health and safety requirements, including an annual influenza (flu) vaccine, tuberculosis screening at hire, and any position specific requirements. Proof of required immunizations is required before employment begins. Exemptions and reasonable accommodations are considered.