Client Experience Specialist

Client Experience Specialist Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world's most discerning aircraft buyers and sellers. Our 45-year legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale. We serve an elite global clientele, including high-net-worth individuals, Fortune 500 executives, and aviation professionals, ensuring every transaction is executed to exacting standards. The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle. This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota. Sales Enablement & Deal Support Partner closely with Sales leadership to support prospecting and active transactions Maintain visibility across deal stages, follow-ups, and next steps Prepare agendas, notes, and action items for sales-related meetings Travel to support audits, inspections, pre-purchase processes, and closings as needed Project Management & Coordination Own deal setup, timelines, checklists, and trackers within internal systems Coordinate calendars across internal teams, clients, vendors, and third parties Anticipate risks, bottlenecks, or misalignment and proactively surface solutions Client & External Communication Support professional, high-touch client communication Coordinate with escrow companies, maintenance facilities, program providers, and other third parties Help ensure a seamless, well-orchestrated client experience Cross-Functional Collaboration Work daily with Technical, Research, Marketing, and Engagement & Closing teams Step in to fill gaps and maintain deal momentum when needed Contribute to process improvement and documentation efforts This Role Is a Great Fit If You Enjoy being in the middle of the action Take pride in enabling others to perform at a high level Appreciate structure but can operate comfortably amid ambiguity Want meaningful client exposure without carrying a sales quota Are energized by responsibility, pace, and accountability What Success Looks Like Strong trust and confidence from Sales leadership Timely, accurate coordination with minimal dropped balls Clear, professional communication internally and externally Consistent deal momentum with reduced rework and friction