Client Experience Specialist
OGARAJETS
Client Experience Specialist
Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world's most discerning aircraft buyers and sellers. Our 45-year legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale.
We serve an elite global clientele, including high-net-worth individuals, Fortune 500 executives, and aviation professionals, ensuring every transaction is executed to exacting standards.
The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle.
This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota.
Sales Enablement & Deal Support
- Partner closely with Sales leadership to support prospecting and active transactions
- Maintain visibility across deal stages, follow-ups, and next steps
- Prepare agendas, notes, and action items for sales-related meetings
- Travel to support audits, inspections, pre-purchase processes, and closings as needed
Project Management & Coordination
- Own deal setup, timelines, checklists, and trackers within internal systems
- Coordinate calendars across internal teams, clients, vendors, and third parties
- Anticipate risks, bottlenecks, or misalignment and proactively surface solutions
Client & External Communication
- Support professional, high-touch client communication
- Coordinate with escrow companies, maintenance facilities, program providers, and other third parties
- Help ensure a seamless, well-orchestrated client experience
Cross-Functional Collaboration
- Work daily with Technical, Research, Marketing, and Engagement & Closing teams
- Step in to fill gaps and maintain deal momentum when needed
- Contribute to process improvement and documentation efforts
This Role Is a Great Fit If You
- Enjoy being in the middle of the action
- Take pride in enabling others to perform at a high level
- Appreciate structure but can operate comfortably amid ambiguity
- Want meaningful client exposure without carrying a sales quota
- Are energized by responsibility, pace, and accountability
What Success Looks Like
- Strong trust and confidence from Sales leadership
- Timely, accurate coordination with minimal dropped balls
- Clear, professional communication internally and externally
- Consistent deal momentum with reduced rework and friction
Vacancy posted 1 day ago
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