Client Experience Specialist

Client Experience Specialist

Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world's most discerning aircraft buyers and sellers. Our 45-year legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale.

We serve an elite global clientele, including high-net-worth individuals, Fortune 500 executives, and aviation professionals, ensuring every transaction is executed to exacting standards.

The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle.

This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota.

Sales Enablement & Deal Support

• Partner closely with Sales leadership to support prospecting and active transactions
• Maintain visibility across deal stages, follow-ups, and next steps
• Prepare agendas, notes, and action items for sales-related meetings
• Travel to support audits, inspections, pre-purchase processes, and closings as needed

Project Management & Coordination

• Own deal setup, timelines, checklists, and trackers within internal systems
• Coordinate calendars across internal teams, clients, vendors, and third parties
• Anticipate risks, bottlenecks, or misalignment and proactively surface solutions

Client & External Communication

• Support professional, high-touch client communication
• Coordinate with escrow companies, maintenance facilities, program providers, and other third parties
• Help ensure a seamless, well-orchestrated client experience

Cross-Functional Collaboration

• Work daily with Technical, Research, Marketing, and Engagement & Closing teams
• Step in to fill gaps and maintain deal momentum when needed
• Contribute to process improvement and documentation efforts

This Role Is a Great Fit If You

• Enjoy being in the middle of the action
• Take pride in enabling others to perform at a high level
• Appreciate structure but can operate comfortably amid ambiguity
• Want meaningful client exposure without carrying a sales quota
• Are energized by responsibility, pace, and accountability

What Success Looks Like

• Strong trust and confidence from Sales leadership
• Timely, accurate coordination with minimal dropped balls
• Clear, professional communication internally and externally
• Consistent deal momentum with reduced rework and friction