Operations Manager

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

 

The Operations Manager resolves complex operational inefficiencies, aligns facility performance with key business targets, and drives overall site success. This role addresses team performance gaps through active coaching, mentorship, and workforce development to build a high-performing site culture. Additionally, this position mitigates customer service and delivery risks in a fast-paced environment while optimizing resources to support multi-site business expansion.

 

What Success Looks Like (Objectives):

• Oversee site operations and direct daily employee activity to achieve core operational goals
• Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs
• Leverage AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows
• Maintain high standards of customer service and operational execution across all facility functions
• Establish clear accountability structures to support career pathing toward multi-site leadership

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth-oriented, fast-paced environment
• AI Literacy to evaluate performance metrics and modernize site management processes
• Strong interpersonal and communication skills to engage effectively with staff across all organizational levels
• Advanced problem-solving, organizational, and analytical skills to address complex operational challenges
• Critical experience leading, coaching, and developing multidisciplinary operational teams

 

Minimum Requirements:

• Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience
• 2 years of experience in site management or operational leadership
• Must have at least 2 years of experience with:
• Directing facility operations and staff management
• Performance coaching and team development
• Operational planning and resource scheduling in time-critical environments

 

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)