Inventory & Returns Specialist

Job Description

Job Description

Join our Supply Chain team as an Inventory & Returns Specialist and play a critical role in keeping operations running smoothly. You'll ensure inventory accuracy, analyze and resolve discrepancies, manage product returns, and collaborate across departments to support business success. If you're detail-oriented, analytical, and thrive on problem-solving, this is your opportunity to make a measurable impact every day.

Summary/Objective

The Inventory & Returns Specialist has the primary responsibility of increasing and maintaining company profitability by maintaining accurate inventory levels while ensuring that optimal inventory is present and ready for use. In addition, this position ensures the returns process is executed timely and consistent with the Company’s plan. This position will assess returns and move product; and will effectively track, report and communicate with all Departments, Claims/Returns Customer Partner Associate, and Distribution Center (DC) to achieve optimal results. The ideal candidate will have well-developed analytical skills, be detail-oriented, and be able to work with a minimal amount of supervision. Additionally, she/he must be able to provide a strategic and forward-thinking vision to manage inventory.

Essential Functions

• Develop a model to manage and maintain appropriate stock levels to support inventory turns, business seasonality, and promotions
• Ensure that Inventory Counts and Cycle Counts are completed and adjusted in the ERP system daily.
• Investigate reporting discrepancies and communicate issues, effectively and in a timely manner
• Trains other employees in cycle counting and inventory control
• Support business processes by partnering with other departments, including but not limited to Shipping, Receiving, Purchasing, Sales, etc. to proactively improve the accuracy and effectiveness of inventory forecasting.
• Reviews and analyzes inventory shortage issues and provides data to determine the cause
• Preparation of ad-hoc analyses and reports as required by management
• Inspect returned product to determine damages, used product, and if product is in good condition
• Ensure returned item matches the Return Material (RM) created by the Claims/Returns Customer Partner Associate, in item and quantity
• Communicate effectively to other departments with findings on returned product which will include tracking and reporting in the Acumatica ERP system
• Physically and electronically transfer returned product to correct DC via an Acumatica RMA to ensure accurate inventory
• Complete RM’s in the Acumatica System
• Cooperate fully with all company policies and procedures both verbal and written
• Able to become certified on all necessary material moving equipment
• Operate all material-moving equipment needed to complete the job
• Assist with returns or material handling when needed
• Additional duties and responsibilities as assigned.

Competencies

• Humility: Having or showing a modest or low estimate of one’s own importance; putting the needs of another person before your own and thinking of others before yourself
• Results Orientation (Get It Done): Having a work ethic and a way of overcoming challenges and getting things done without making excuses; delivering on results and does what he/she says they will do
• Customer Focus: Meeting the expectations and requirements of internal and external customers to achieve positive outcomes
• Decision Making & Judgement: Makes timely, informed decisions that take into account the facts, goals, constraints and risks
• Technical Expertise: certification on, or ability to become certified on material moving equipment, knowledge of ERP systems and inventory tracking, basic computer skills
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress
• Dependability/Reliability: Following through on commitments, producing timely work to required – or higher - standards, and pitching in to get the job done.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Work Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. Temperature is varied to the temperature outside due to open doors and garages.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Monday – Friday. 7:00AM-3:30PM. Given the critical business nature of making timely inventory adjustments, this position may require the ability to stay late if needed.

Travel
No travel is expected for this position

Required Education and Experience

• Minimum of a high school education or GED equivalent
• Proven experience in Receiving and Quality Assurance

AAP/EEO Statement

Olympia Chimney Supply Holdings, LLC and its subsidiaries, Copperfield Chimney, and Olympia Chimney and Venting, are Equal Opportunity Employers. We value diversity and inclusion and are committed to providing a workplace free of discrimination and harassment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.