Asset Manager and Desktop Support

Job Title: Tier 2 Desktop Technician / Asset Manager Clearance Required: Public Trust Work Location: Silver Spring, (hybrid remote) 1335 East West Highway, RM7308, Silver Spring, MD 20910 Alpha Omega is looking for a Tier 2 Desktop Technician / Asset Manager to join our team to support one of our government customers. Tier 2 Desktop Technician will be responsible for IT desktop support and Asset Management for our NOAA client in Silver Spring, MD. The Tier 2 Technician/Asset Manager has a mix of technical and customer service skills, and exhibits a passion for technology and helping people. Through analysis, repair, and maintenance, the candidate ensures that local and network computer hardware, software, systems, and related peripheral equipment are operating optimally. Asset Manager - The position also requires tracking all GFE (Government Furnished Equipment) that have a specific barcode input into the NOAA tracking system called Sunflower. The person will be responsible for distributing equipment and receiving returned equipment. The candidate addresses assigned incidents and problems in a timely manner, consistent with applicable SLAs and established NESDIS, NOAA, and Department of Commerce protocols. Key Responsibilities: Provides on-site support to end users on a variety of issues. Responds to tickets and questions escalated from Tier I Call Center. Successfully resolve tickets in queue to closure. Image laptops and desktop computers with NOAA/NESDIS Windows 11 OS. Diagnoses and troubleshoots end user desktop issues and provide appropriate solutions. Follow-up with end users to provide status updates meeting expected service level targets (SLAs). Work independently and with minimal supervision. Be responsive, reliable and able to prioritize tasks efficiently. Adhere to NOAA 5006 change, configuration, and security guidelines. Responsible for receiving all barcoded equipment for either surplus or return to inventory. Responsible for applying NOAA provided barcode stickers to all new equipment and input information into Sunflower Asset Tracking System. Once a year assist with a “100% touch” verification of NOAA equipment listed in inventory. Provide friendly customer support and interface on a daily basis. Required Qualifications: Required Experience/Skills: 2+ experience working in an IT Service Desk or Tier II environment. Highly responsive to customer needs. Ability speak about and explain complex concepts, as well as the ability to provide recommendations for the needs of the client. Extensive support of MS Windows-based laptops, desktops, and servers; Microsoft Active Directory. Ensure a high customer satisfaction (CS) and positive customer experience (CX). Team player, responsive and self-managed. Desired Skills: Experience support for MacOS. Experience using ITSM Ticketing tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents). Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support. Desired Certification(s): CompTIA Certificate (A+, Network +, or Security+). Required Education: Education Requirement with specific field of study: None, but Bachelor’s Degree in Computer Science, MIS, Business or Related Technical Field desired. Salary and Benefit Information: The likely salary range for this position is $46,000 - $62,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few: 15 days PTO including paid parental, military, and bereavement leave Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year) Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan) Life Insurance, STD/LTD term disability coverage, with employer paid premiums 401 (k) plan with a match that is 100% vested after you complete two years of service FSA/DFSA/HSA flexible benefit plans Annual Tuition & Professional Development Reimbursement benefit Application Deadline: 8/28/2026 Equal Opportunity Employer: Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr