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Dental Operations Manager

Aspen Dental

Dental Operations Manager

The Dental Operations Manager (OM) is the accountable business leader for a multi-million-dollar office, responsible for driving performance, leading teams, and ensuring operational excellence. This role requires a shift from operator to full business owner mindset, with end-to-end ownership of results, team engagement, and customer experience.

Role Responsibilities
  • Own total business performance, including KPIs, revenue growth, and customer/patient experience
  • Analyze performance data to identify trends, risks, and opportunities, and execute clear action plans
  • Lead monthly performance discussions and drive accountability for results
  • Build and sustain a high-performing team through coaching, development, and clear expectations
  • Create a strong leadership culture focused on engagement, development, and bench strength
  • Develop a talent pipeline to support current performance and future growth
  • Drive operational excellence, including scheduling effectiveness, workflow efficiency, and execution of standards
  • Ensure consistency and discipline in day-to-day operations to maximize productivity and service delivery
  • Operate with a business owner mindset, making strategic, data-driven decisions
  • Align team and operations to organizational priorities and long-term growth
Qualifications
  • 1–2+ years of leadership experience with demonstrated ownership of team or business results
  • Proven ability to drive performance through people, process, and data
Preferred:
  • Experience in healthcare or a comparable service-based environment
  • Experience supporting or leading a multi-million-dollar business

The successful GM acts as a business owner—driving results, building strong teams, and executing with discipline. They lead through coaching, hold themselves and others accountable, and thrive in a fast-paced, performance-driven environment.

Vacancy posted more than 2 months ago

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