Warehouse Operations Associate

Job Description

Job Description

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make everyday essentials that make you feel exceptional.

The Role

We ship thousands of orders every day through Shopify, TikTok Shop, and Faire. We need someone who keeps that flow moving, no matter what.

This role sits between our warehouse floor and our office. You're not just picking and packing, and you're not behind a desk either. You live inside ShipHero, our warehouse system, and when an order gets stuck, you treat it as your job to fix it. You catch problems before anyone else does.

Location:  Los Angeles, California.
Workplace Type: (On-site)
Compensation: To be discussed What You'll Do

Keep orders flowing

• Own the daily health of our online orders, from the moment they land in the warehouse to the moment they ship
• Watch how we're pacing against the day's orders and flag it early if we start falling behind
• Keep an eye on our oldest, most urgent orders and make sure they ship first
• Make sure every order is ready to fulfill: correctly statused, allocated, and visible to the right team

Keep the floor stocked and moving

• Move received stock out of staging and into pickable spots before pickers run out
• Speak up fast when we're low on inventory or need product moved to a sellable spot
• Jump in wherever the bottleneck is. This is a sweep-the-floors kind of team

Coordinate the people

• Work with floor leads to keep everyone in the right spot, and flag imbalances to the Warehouse Manager
• Be the go-to problem solver when a picker or packer hits a wall
• Grow into the Warehouse Manager's right hand for coverage as trust builds

Keep the systems honest

• Monitor ShipHero daily: devices, stations, order statuses, and workflow settings
• Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place
• Pull reports from ShipHero to answer real questions: what's aging, what's blocked, what shipped
• Handle basic floor IT: set up a computer, printer, scanner, or Wi-Fi, and get a frozen app running again

What You Bring

Must-haves

• Significant experience with a warehouse management system (WMS); hands-on ShipHero experience is a big plus
• 2-4 years in warehouse operations, e-commerce fulfillment, or 3PL work
• A systems thinker: when one order breaks, you check what else broke the same way
• Calm under pressure. Peak days and product launches energize you, they don't rattle you
• A natural fixer. You ask "how can I help?" before anyone asks you to
• Bilingual English/Spanish strongly preferred. Our floor team speaks Spanish first
• Comfortable being on your feet and on the floor for most of the day
• Weekend availability

Nice-to-haves

• Experience with Shopify, TikTok Shop, or Faire, and how their orders flow into a WMS
• Experience working with or inside a 3PL
• Basic comfort with barcode hardware, label printers, and networking
• Experience supporting high-volume launches or peak season

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