COMMUNITY SUPPORT SPECIALIST

Community Support Specialist The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. The Community Support Specialist (CSS) is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Managers (CAMs) and Assistant Community Association Managers, managing complex Work Orders and Architectural Review requests, managing amenity requirements, performing special projects/research, and various coverage (i.e. phone). Job duties and responsibilities include: receiving customer phone calls and answering questions related to the status of work orders, ARC requests, or Association responsibilities; maintaining current community information for Welcome Packet in appropriate system location; managing review, assignment, and follow-up for complex Association Work Orders requiring committee approval, a board approval process, or specialized vendors; documenting actions taken with system notes; boxing, archiving, and logging documents for off-site storage not less than annually per Association; processing compliance notices in accordance with community guidelines, adding fines and hearing outcomes as directed by CAM or ACAM following a Board meeting; managing, reviewing, and processing complex ARC applications; monitoring for status and timelines of ARC Applications and maintaining system records as needed; maintaining system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage; managing tracking and distribution of access devices for communities including keys, fobs, or parking passes; managing amenity reservation processes in accordance with community guidelines; managing and organizing physical ballots returned to office for elections; first escalation for all homeowner phone calls transferred from reception; depending on location, may be required to provide periodic relief for Division Receptionist; monitoring for completion of ad-hoc Community Support Task items such as managing access device projects, special mailers, newsletter information; supporting updating of Association information in system of record including Board and Committee information, vendor contact information, updates to rules and maintenance obligations, and document libraries; coordinating with Service providers for questions, such as those related to access to the community or parking enforcement; supporting in documentation of maintenance of third-party systems utilized by specific communities; and other duties and special projects as assigned. Qualifications include: high school diploma (or equivalent); associate's degree preferred; proficiency in administrative support generally between 1-4 years, depending on the position level; experience with Microsoft Office suite of products; ability to identify and prioritize tasks; ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements; conflict resolution skills; highly organized and able to monitor records for pending deadlines; excellent written and verbal communication; ability to provide high-level customer service with astute attention to detail and organization; must be a team player; ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks; adaptable and dependable with a solid attendance record; and professional and respectful demeanor with all internal and external customers at all times. Essential functions include: use standard office equipment, including: computer, phone, copier/scanner, etc.; be stationary for periods of time; relocate up to (25) pounds; travel to and from offsite locations. Supervises others? If so, list: None Schedule & travel: Scheduled hours will vary based on the needs of the business. This position may require occasional long hours to meet business needs. The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.