Patient Access Specialist II

Patient Access Specialist II – San Jose, CA Are you organized, detail-oriented, and passionate about helping patients navigate their care journey? Join our team as a Patient Access Specialist II, where you will play a key role in coordinating patient appointments, managing medical records, and supporting daily outpatient clinic operations. If you thrive in a fast-paced healthcare environment, have strong communication and organizational skills, and enjoy providing exceptional patient service while supporting healthcare teams, we'd love to hear from you. What the job is like Pay: $21.90 - $38.96 per hour (DOE) Schedule: Mon-Fri, 8 am-5 pm Location: San Jose, CA Duration: 3 months (possibility for extension) Work Arrangement: Hybrid, with the majority of the initial assignment onsite What's in it for you Competitive pay Great working location Health/vision/dental/life insurance Refer-a-friend bonus* Weekly payroll 24-hour accessibility Personalized service Education Qualifications High school diploma or GED equivalent. Experience Qualifications Minimum 1 year of related healthcare experience required. Experience with patient scheduling and gathering medical records required. Experience with healthcare administrative tasks and patient coordination. Experience using electronic medical records (EMR) systems and computer-based applications. Experience handling patient calls, messages, and administrative communications. Strong customer service and patient communication skills. Ability to manage time effectively and handle multiple priorities. Preferred Experience with Epic electronic medical records systems. Previous experience in outpatient clinics or specialty healthcare settings. Experience scheduling and rescheduling follow-up patient appointments. Familiarity with medical CD uploading, fax processing, and medical records preparation. Experience supporting healthcare providers and coordinating patient-related administrative workflows. Required Knowledge, Skills and Abilities Knowledge of medical terminology. Knowledge of computer systems and software used in functional area. Ability to speak and write effectively at a level appropriate for the job. Ability to provide customer service, solve problems, and manage multiple priorities. Knowledge of Windows-based office software, computers and operating systems. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in stressful situations. Responsibilities Patient Interaction and Appointment Scheduling Patient Assistance: Greet and welcome patients, assist with check-in and check-out procedures, and respond to general inquiries regarding appointments, payments, and schedules. Appointment Scheduling: Schedule and reschedule patient appointments, including follow-up visits, ensuring timely coordination with providers and clinic staff. Patient Communication: Respond to non-clinical patient messages and inquiries, escalating concerns when appropriate. Patient Documentation: Ensure necessary patient information, verifications, and authorizations are completed before scheduled appointments. Administrative Tasks and Documentation Medical Records Coordination: Gather, organize, and prepare medical records for upcoming patient appointments and follow-up visits. Telephone and Messaging: Handle incoming and outgoing calls, assist with phone queues, route messages, and manage communications through email, Microsoft Teams, and internal messaging systems. Documentation Management: Process incoming and outgoing faxes, manage mail, maintain filing systems, and organize clinic-specific documentation. Electronic Records: Upload medical CDs, maintain accurate electronic patient records, and utilize electronic medical records systems to complete administrative tasks. Administrative Support: Maintain databases, process internal forms, and assist with daily clinic administrative functions.Communication and Coordination Provider Coordination: Communicate with physicians and clinic staff regarding scheduling preferences, patient needs, and urgent appointment requests. Patient Support: Assist patients with non-clinical questions and provide professional, courteous service while addressing their concerns. Team Collaboration: Coordinate with healthcare providers, administrative staff, and other departments to ensure efficient clinic operations. Service Excellence: Maintain high standards of customer service, professionalism, and accuracy while managing multiple priorities in a busy healthcare environment. Who we are Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be! #J-18808-Ljbffr