HM Response Specialist

Description As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential. As a Home Mortgage Customer Service Representative, you’ll handle service‑related inbound customer service calls. We’re looking for forward‑thinking, problem solvers who can provide world‑class customer service to our Mortgage Customers. Qualifications Tentative start date 8/17/26 Willingness to work a schedule that is primarily Monday‑Friday 1st shift High school diploma or GED. One or more years of customer service or sales experience. What We Offer Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy A total rewards package that includes up to $7k/year in tuition assistance Opportunities to grow your career with a company that values career progression Access to 401(k) with corporate match and Employee Stock Purchase Program Access to best‑in‑class colleagues offers on Citizens Bank products and services Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday‑Friday 9 AM to 6 PM with potential flexible arrangements 1 or 2 days/week based on 90‑day performance. Training hours are Monday – Friday from 9am to 6pm for approximately 8 weeks. Compensation $22.00 per hour Pay Transparency The salary range for this position is $19.23 - $24.52 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. #J-18808-Ljbffr Citizens