Body Shop Customer Service Coordinator

Job Description

Job Description

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer GM in DuBois wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Body Shop Customer Service Coordinator, you will have the following tasks.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and name badges
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Answer phones using polite and proper etiquette.
• Update customers via phone and electronically with CCC Update Plus.
• Open Repair Orders in CDK.
• Work with Production Manager and parts dept. to close Repair Orders in a timely manner.
• Ensure work files are complete, to contain warranties, procedures and authorizations.
• Work with estimator to schedule customers and confirm any additional repairs requested.
• Coordinate sublet work with vendors as necessary.

OTHER FUNCTIONS AND RESPONSIBILITIES:

• Ensure Repair plan in CCC is updated as needed.
• Maintain good housekeeping in your work area.
• May be required to take photos and assist with customer/vehicle check in.