Sales Coordinator

Sales Coordinator

The Sales Coordinator plays a key role in supporting the full order lifecycle, acting as the primary liaison between the sales team, customers, inventory coordination, product coordination, credit, and transportation. This role focuses on delivering exceptional customer service, managing CRM and order entry processes, and coordinating logistics to ensure that every order moves smoothly from initial entry through shipment and billing. You will build strong relationships with assigned accounts and third-party vendors while working in a fast-paced, high-pressure environment that offers long-term growth and development opportunities.

Responsibilities

• Facilitate all aspects of the order process, including order entry, shipping coordination, and billing, ensuring accuracy and timely completion.
• Serve as the main point of contact between sales, inventory coordination, and product coordination for issues related to open orders, inventory inquiries, shipping, and billing.
• Work directly with sales team members and customers to resolve order-related issues, coordinate deliveries, and process all necessary paperwork.
• Enter orders into the OHM system via mobile app for the majority of transactions, with occasional manual data entry as required.
• Accurately create, manage, and file all order-related documentation, including bills of lading, certificates of analysis, and purchase orders.
• Collaborate with Product Coordination to source appropriate materials and ensure that inventory aligns with customer orders.
• Coordinate with the Credit Department to confirm that customers have proper credit approval before releasing orders.
• Set up shipment orders through OTM and partner with Transportation Coordinators to resolve any transportation or delivery issues.
• Ensure that orders are processed and advanced through the system within established timeframes, typically within 48 hours.
• Track shipments throughout the entire transportation process to ensure on-time delivery and proactive communication with stakeholders.
• Gather and evaluate freight rates when necessary to support cost-effective shipping decisions.
• Own the order process from start to finish, including updating orders in the system, checking customer credit, verifying inventory, and coordinating with the transportation team to arrange accurate shipping methods.
• Field primarily email communications and light phone calls from assigned accounts, maintaining a professional and responsive customer service experience.
• Develop and maintain strong relationships with assigned accounts and third-party vendors to support ongoing business and repeat orders.
• Work effectively as part of a team of customer service and sales support professionals to meet departmental goals in a high-pressure, fast-paced environment.
• Multitask and prioritize workload to manage multiple open orders and customer inquiries simultaneously.

Essential Skills

• 35 years of customer service experience, preferably in a role involving order processing or sales support.
• 35 years of data entry experience with a strong focus on accuracy and attention to detail.
• 35 years of experience using Microsoft Excel for tracking, reporting, and managing order-related data.
• 35 years of experience working with CRM systems to manage customer information and order history.
• Hands-on experience with order entry and order processing in a business environment.
• Demonstrated ability to coordinate logistics, including shipment setup and transportation follow-up.
• Strong communication skills for handling email and phone interactions with customers, sales teams, and vendors.
• Ability to work effectively under pressure and in high-stress situations while maintaining accuracy and professionalism.
• Proven ability to multitask and manage multiple orders and priorities simultaneously.
• Ability to work successfully in a team-oriented environment with close collaboration and shared responsibilities.

Additional Skills & Qualifications

• Experience in sales coordination, inventory coordination, product coordination, or sales support roles.
• Comfort working with purchase orders, bills of lading, certificates of analysis, and other order-related documentation.
• Proficiency in Microsoft Excel beyond basic functions is beneficial.
• Experience working with transportation management systems such as OTM is a plus.
• Ability to build long-term relationships with assigned accounts and third-party vendors.
• Strong organizational skills and a structured approach to managing paperwork and digital records.
• Interest in developing industry knowledge and building a long-term career in a fast-paced, rewarding sector.
• Preference for candidates with solid practical experience over formal education, though all relevant backgrounds are welcome.

Work Environment

This role is based in a beautiful office setting in Wilton, CT, within a team of approximately ten customer service and sales support professionals. You will work closely with a direct desk partner and collaborate daily with sales, product coordination, credit, and transportation teams. The culture is upbeat, supportive, and highly team-oriented, with a strong emphasis on collaboration and mutual support in high-pressure situations. The environment is fast-paced and dynamic, offering exposure to a rewarding industry and the opportunity to learn the business in depth rather than viewing the role as just another job. The organization has very low turnover, with many team members averaging over 12 years of tenure, reflecting a strong commitment to employee satisfaction and growth. You can expect hands-on, one-on-one training, regular team-building activities, and leadership that is invested in your development and long-term career path. There is potential for overtime and growth into supervisory, lead, sales, or logistics roles over time, all within a professional office setting where business-appropriate attire is expected.

Job Type & Location

This is a Permanent position based out of WILTON, CT.

Pay and Benefits

The pay range for this position is $57500.00 - $57500.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Comprehensive employee benefits including health, dental, and vision insurance, 401(k) matching, and paid time off. Health and Wellness Medical coverage: Comprehensive health insurance plans for employees. Dental & Vision: Dental and vision coverage included in the package. Life Insurance: Life insurance policy provided. Pet Insurance: Optional insurance coverage for pets. Financial and Retirement 401(k) Matching: Company matching contributions toward retirement savings. Tuition Reimbursement: Financial support for ongoing education and professional development. Time Off and Perks Paid Time Off (PTO): Vacation days, personal days, and paid holidays. Paid Parental Leave: Support and paid leave for new parents. Exclusive Discounts: Special employee discount rates on travel, hotels, and entertainment partners (via programs like Rental Perks)

Workplace Type

This is a hybrid position in WILTON,CT.

Application Deadline

This position is anticipated to close on Sep 3, 2026.