IT Operations Engineer - Digital Workplace (Boston, MA, USA)

About tonies:

This is a hybrid role to be based in Boston, MA. Candidates must be able to commute to our Boston office ~3 days per week. 

tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages.  Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

You as part of tonies:

We are looking for an experienced IT Operations Specialist to serve as the primary IT presence for our Boston office and support employees across the US.

In this role, you will be part of the global Digital Workplace team, working closely with colleagues across Europe while providing hands-on support locally in the US.

You will help ensure that employees have a reliable, secure, and seamless technology experience by supporting our cloud-first workplace environment, modern endpoint management, and SaaS collaboration tools.

This role requires a highly motivated and self-driven IT generalist who enjoys taking ownership, solving problems independently, and continuously expanding their technical knowledge. We are looking for someone who is curious, detail-oriented, and eager to grow while supporting a fast-moving global organization. Success in this role requires strong attention to detail, a structured approach to operational work, and the ability to follow through on tasks and commitments consistently.

Your tasks and responsibilities will include:

End-User Support & Office IT

• Provide comprehensive end-user and on-site IT support for all US employees (Boston and remote), covering hardware, operating systems (macOS/Windows), SaaS applications, and office equipment (network, meeting rooms).

• Manage the IT aspects of the employee lifecycle, ensuring smooth onboarding and offboarding processes.

• Take ownership of assigned issues and projects, ensuring timely follow-up, clear communication, and resolution through to completion.

Endpoint & Digital Workplace Management

• Support the lifecycle of company endpoints by deploying, configuring, maintaining, and troubleshooting devices using company-standard endpoint management platforms.

• Ensure security, compliance, and patch management across all company devices.

• Manage and support core digital workplace platforms including Google Workspace, Slack, Microsoft 365, identity and access management tools, and SaaS integrations.

IT Service Delivery & Operations

• Manage and resolve IT support requests and participate in global incident response using the Jira IT service management platform.

• Maintain accurate asset inventory and contribute to the internal knowledge base and operational documentation.

Global Collaboration & Continuous Improvement

• Serve as the local IT representative, ensuring alignment with global IT standards and processes, while proactively identifying and implementing improvements, automation, and tooling enhancements to improve the digital workplace experience.

• Act as the trusted local IT representative for the US region, taking ownership of local operational needs while collaborating closely with the global IT team.

What we are looking for:

• Proactive, hands-on mindset with strong ownership and accountability - comfortable identifying issues, taking initiative, and driving solutions through to completion.

• Demonstrated curiosity and a growth mindset, with a strong desire to continuously learn, improve, and expand technical knowledge.

• Proven experience in IT Operations, IT Support, or Digital Workplace environments within cloud-first organizations.

• Experience with endpoint management platforms such as Kandji, Intune, or Jamf is preferred, but the ability and willingness to learn new technologies quickly is equally important.

• Experience supporting employees in a regional office within a global company.

• Experience administering Google Workspace and/or Microsoft 365 environments.

• Familiarity with identity and access management concepts (SSO, IdP, provisioning).

• Understanding of networking fundamentals and common endpoint management concepts.

• Experience working with ITSM tools and structured support processes.

• Demonstrated ability to learn independently, research solutions, and adapt to new technologies and processes.

• Strong attention to detail and a commitment to maintaining accurate documentation, asset records, and operational data.

• Comfortable working with a high degree of autonomy and making day-to-day operational decisions independently when needed.

• Clear communication and a service-oriented mindset.

• Ability to manage priorities and resolve issues independently while collaborating with a global team.

Good to know:

What Success Looks Like

• Employees in the Boston office and across the US receive reliable and responsive IT support.

• Documentation, asset records, and operational data remain accurate, up to date, and audit-ready.

• Workplace technology operates smoothly with minimal disruption.

• The US region remains aligned with global IT standards and tooling.

• Operational processes and documentation continue to improve.

• Employees have a consistent and efficient digital workplace experience.

Additional Information

• This role requires regular on-site presence in the Boston office (minimum three days per week) , relocation will not be provided by tonies USA. Candidates must reside a reasonable commuting distance from our central Boston office.

• Applicants must have the legal right to work in the United States. Visa sponsorship is not available for this role.