Patient Services Representative

Overview Up Health System – Marquette, part of Lifepoint Health, is a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. By joining our team, you embrace a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Responsibilities Utilizes excellent customer service skills at all times. Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients. Functions as liaison with clients to disseminate test information, answer inquiries, and troubleshoot problems. Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems. Assists with client billing and communicates price changes to clients. Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team. Assists with orientation and training of personnel and students; participates in and attends meetings as required. Performs other related duties as assigned or requested. Benefits Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package with company match. Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Qualifications Education: High School Diploma or GED required; Associate's degree preferred. Required Skills: Critical thinking, decisive judgment, ability to work with minimal supervision, and ability to work in a stressful environment and take appropriate action. Preferred: 1 year laboratory experience; 1 year customer service experience. EEOC Statement UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr Memorial Physician Practices