Product Deployment Specialist

Who is Flock? Every community deserves to be safe, it is a fundamental right. Our mission is simple – to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations, helped solve approximately 20 percent of reported crimes in areas where it is deployed, and played a role in locating more than 10,000 missing people. We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter. With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself. The Opportunity Flock Safety is looking for a Product Deployment Specialist to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field. Additionally, you will be at the forefront of surveying, deploying, and maintaining cutting-edge drone systems that support public safety agencies. You will support the technical aspects of DFR (Drone as First Responder) deployments, primarily focused on hardware installation, ensuring each project is executed smoothly and to Flock’s high standards. As a key contributor, you will collaborate closely with project managers, engineers, and external vendors to optimize our deployment processes and help scale the DFR program. The ideal candidate has experience as a technician in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Deployment Specialist should be action-oriented with strong field work and problem-solving skills. Required Availability : Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations. Travel : 80 percent travel required. Expect to be on the road 3-4 days per week performing activities (e.g. installation, maintenance, testing) across the US. Key Responsibilities Support key field initiatives to bring products to market and scale our DFR program including hardware installation and troubleshooting of various components, including dock systems, aircraft, radar, and other technical elements within the DFR deployment ecosystem. Work effectively with diverse teams (engineering, project management, and third-party vendors) to ensure the successful execution of deployments. Monitor and document the status of work in the field and in the lab. Demonstrate proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection devices. Use a bucket truck and/or ladder to work on equipment up to 30 feet high. Provide installation pictures via Flock field app. Perform work in a safe and professional manner. Meet with customers to discuss installation options and perform site surveys. Communicate effectively with both internal teams and customers. Install poles of varying lengths per install specifications with digging a minimum of 8 inches by 24 inches holes. The Skillset Prior experience with fieldwork required and product development is a plus: construction, security systems, low voltage wiring, or similar (e.g. test and termination of RJ45 connectors, troubleshooting 110V/220V hardware connections). Experience in a customer-facing technical role, offering on-site or remote technical support throughout the deployment lifecycle. Understanding of hardware troubleshooting, particularly with systems like drones, docking stations, radar, and other technology commonly used in DFR deployments. Knowledge of FAA Part 107: Solid understanding of FAA Part 107 regulations for drone operations, including safety protocols, airspace classifications, and regulatory compliance standards. Outstanding project management and communication (written, verbal) skills. Role requires the candidate to be 21 or older in order to rent a vehicle from preferred providers. Willingness to be trained to operate and drive a bucket truck and other heavy machinery (e.g. articulating manlifts, telehandler, etc.) as well as drive a Dodge Promaster 1500 or similar company vehicle. Comfortable working on and around ladders/heights. Desire to work outdoors and comfortable working in all weather conditions. Associate and/or bachelor degree. Physical Activities Performed Frequently Ascending or descending ladders, stairs, scaffolding, ramps, and poles. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75 pounds in all directions. Communicating with others to exchange information, often over the phone. Repeating motions that may include the wrists, hands and/or fingers. Operating machinery and/or power tools. Operating motor vehicles or heavy equipment. Constantly assessing the accuracy, neatness and thoroughness of the work assigned. Must possess a valid, unrestricted driver’s license and maintain a driving record that meets company motor vehicle standards. Environmental Conditions and Physical Demands Constant light work that includes moving objects up to 20 pounds. Frequently working in outdoor elements such as precipitation and wind. Frequent sedentary work that primarily involves sitting/standing. Frequent medium work that includes moving objects up to 50 pounds. Occasionally working in seasonal high and low temperatures. Occasionally working in noisy environments. Occasionally working in hazardous conditions: near highways or heavy traffic. Occasional heavy work that includes moving objects up to 100 pounds or more. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This is a preview of the 90 day plan you will receive if you were hired as a Product Deployment Specialist. The First 30 Days The first 30 days are about learning the processes and procedures of the role and putting those concepts to practice with high attention to detail. By the end of 30 days, you should be able to run a variety of Flock fieldwork, complete this work in accordance with the field activity checklist, know who and where to reach out to for support and troubleshooting, and otherwise perform all functions required of the field technician role. Onboard and Understand : Gain a thorough understanding of Flock’s mission, values, and the specific objectives of our new products and DFR program, focusing on the technical aspects of the deployment process. Familiarize with Support Tools and Processes : Learn the internal systems, tools, and methodologies used to track customer deployments, monitor project schedules, and develop project documentation. Understand Product Details : Begin hands-on training with Flock products, including hardware components like drones, docking stations, and radar systems. Meet Key Stakeholders : Build relationships with cross-functional teams, including deployment engineers, project managers, and the Engineering team, as well as third-party partners. Shadow Team Members : Observe and assist with support tickets, learn escalation procedures, and begin handling less complex customer issues under guidance. By the end of the first month, you will be prepared to lead ongoing deployments, support troubleshooting hardware components, and assist in the survey and deployment process development. The First 60 Days Take Ownership of Deployments : You will be responsible for ensuring the proper installation and functionality of hardware, including LPR cameras, video cameras, gunshot detectors, docking stations, aircraft components, and radar systems. Escalate Complex Issues : Triage more complex technical support issues and collaborate closely with engineering teams to provide solutions. Identify repeat issues and help create solutions to prevent future occurrences. Develop Support Knowledge Base : Contribute to building a comprehensive support knowledge base, documenting solutions to common problems and providing guidance for support staff. Collaborate with Engineering : Work closely with engineers to understand technical challenges customers face and help resolve any bugs or issues that arise during deployment. By the end of this phase, you will have gained valuable hands-on experience in supporting the technical and logistical challenges of all Flock deployments. 90 Days & Beyond Take Full Ownership of the Deployment Pipeline : Assume full responsibility for managing site survey assessments for active DFR deployments, ensuring the timely and efficient resolution of deployment questions and issues. Lead Major Issue Resolution : You will have built confidence across functions and be recognized as a leading voice on our product platform (LPR, Video, Audio, Aviation) installations and maintenance. Expand the Knowledge Base : Continue to develop and refine the support knowledge base, adding detailed documentation on hardware/software troubleshooting and best practices for deployment. Prepare for Future Growth : Play a pivotal role in scaling the deployment team by mentoring new hires and helping build out the team’s capabilities as the DFR program grows. By the end of the 90 days, you will be fully capable of independently deploying customer projects, troubleshooting hardware issues, and providing critical input to engineers for successful integration of systems for Operations. The Perks Salary & Equity: In this role you will receive a starting salary of $55,000 – $70,000 as well as stock options. Flexible PTO: We seriously mean it, plus 11 company holidays. Fully-paid health benefits plan for employees: including medical, dental, and vision and an HSA match. Family Leave: All employees receive 12 weeks of 100 percent paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with a digital health benefit for starting and raising a family. In 2024, Flock will provide a $50,000 lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. Mental Health: All employees receive an annual subscription to Headspace. Caregiver Support: We have partnered with a provider to provide our employees with caregiver support. Carta Tax Advisor: Employees receive 1:1 sessions with equity tax advisors who can address individual grants, model tax scenarios, and answer general questions. ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today – Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. WFH Stipend: $150 per month to cover the costs of working from home. Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. Home Office Stipend: A one-time $750 to help you create your dream office. Pet Insurance: We have partnered with a provider to provide insurance for our employees’ fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. If you need assistance or an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. All legitimate communication from Flock will come from an email address ending at flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to View email address on click.appcast.io. #J-18808-Ljbffr Flock